Enhance client interactions in the role of Full Time Client Experience Lead at Sephora in London, ON, Canada. Manage the execution of sales strategies across departments such as Haircare and Fragrance.

This pivotal role focuses on ensuring the team successfully implements Sephora’s selling model while addressing client feedback efficiently. As a Client Experience Lead, you will support the development of cast members through regular performance assessments and coaching. Innovative training methods will also be a part of your responsibilities to elevate client engagement.

Key Responsibilities:
• Oversee all departments within the sales floor
• Ensure team adherence to Sephora’s selling strategies
• Respond promptly to client feedback with management




• Support the planning of store events to meet client needs
• Conduct regular performance assessments and coaching sessions

Requirements:
• 1-3 years of experience in retail management
• Robust verbal and written communication competencies
• Proven background in team building and development
• Familiarity with busy retail environments
• Understand business and sales opportunities

Empower your team to deliver outstanding client service at Sephora in London, ON.
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📌 Full Time Client Experience Lead at Sephora (Ontario)
🏢 Sephora
📍 Ontario