- Lead and support a team of Property Adjusters, setting clear expectations and providing day‑to‑day guidance - Assign and oversee claims to ensure timely, fair, and high‑quality outcomes for members - Mentor adjusters through coaching, audits, and one‑on‑one development conversations - Handle escalations and sensitive files with professionalism and sound judgment - Ensure claims practices meet legislative, regulatory, and financial requirements - Approve reserves, settlements, denials, and use of experts where appropriate - Prepare, execute, and continuously improve AMA’s annual catastrophe response plan - Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners - Monitor performance metrics and vendor effectiveness, and identify opportunities to improve efficiency and service Requirements - Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims - Post‑secondary education - Insurance designation completed or in progress; CIP, FCIP, and CRM preferred - Robust knowledge of property policy wordings, building construction, and claims legislation - Experience with estimating tools such as Xactimate preferred - Proficiency with Microsoft Office and insurance operating systems - Proven leadership skills with the ability to guide teams through busy, high‑pressure situations - Ability to motivate, coach,



and support a diverse team - Calm, confident, and thoughtful when navigating escalations or high‑severity claims - Organized and adaptable during fluctuating catastrophe‑event volumes - Fair and transparent decision‑making with strong accountability - Alignment with AMA’s values of integrity, respect, collaboration, and excellence Core Competencies Demonstrates extensive experience in property claims handling, with a strong focus on leadership, team development, and regulatory compliance. Proficient in managing high‑pressure situations while ensuring quality outcomes and adherence to industry standards. Highest‑signal resume keywords - Property Claims Handling - Leadership Skills - Claims Legislation Knowledge - Xactimate Estimating Tool - Insurance Designation (CIP, FCIP, CRM) ATS Optimization Keywords Hard Skills - Claims Management - Property Policy Wordings - Building Construction Knowledge - Performance Metrics Monitoring - Decision‑Making - Catastrophe Response Planning Soft Skills - Coaching - Conflict Resolution - Adaptability - Organizational Skills - Team Motivation Certifications & Qualifications - CIP - FCIP - CRM Industry Keywords - Regulatory Compliance - Claims Practices - High‑Pressure Situations - Vendor Management - Integrity Tools & Technologies - Microsoft Office - Insurance Operating Systems

📌 Supervisor, Property Claims (Calgary)
🏢 Jobtailor
📍 Calgary