Shape impactful customer experiences at TD Canada Trust in Drummondville, Quebec as a Customer Experience Manager. Lead a team to foster relationships and operational excellence. In this role, you will lead and mentor a talented team while ensuring compliance and top-notch service delivery.
Your focus will be on resolving customer concerns and enhancing team performance. Collaborate with various departments to tailor solutions that benefit customer satisfaction and retention. Key Responsibilities:
- Lead and mentor team on customer interactions
- Ensure compliance with policies and procedures
- Collaborate to enhance customer service offerings
- Support staff in resolving client issues
- Oversee administrative duties in the branch Requirements:
- Degree or over 3 years of relevant experience
- Knowledge of financial processes and banking solutions
- Proficient in MS Office and relevant software
- Excellent communication and organizational skills
- Strong leadership in a fast-paced workplace Join TD to elevate customer service and operational standards.