Join Pigment as a Team Lead for Product Support, ensuring exceptional customer service through mentorship and support strategy. This hybrid position is based in Toronto. In this vital role, you will lead a team of Product Support Specialists who provide crucial assistance to clients using Pigment's innovative business planning tools.

Your responsibilities will include setting performance targets, coaching team members, and improving overall support processes. Leverage your technical acumen to tackle complex client issues and enhance team effectiveness. Key Responsibilities:

- Act as a mentor to Product Support Specialists
- Monitor team performance and provide constructive feedback
- Drive a positive team culture focused on improvement
- Manage escalated customer scenarios effectively
- Analyze support metrics for team strategy enhancement Requirements:
- At least 5 years of relevant experience
- Proven project management capabilities
- Solid interpersonal and written communication skills
- Comfortable adopting AI tools for support
- Familiarity with financial analysis or planning tools Advocate for customer success and innovation as you lead the Product Support team at Pigment in Toronto.

📌 Team Lead for Product Support at Pigment (Toronto)
🏢 Pigment
📍 Toronto