Kickstart your career as a Technical Support Analyst with D2L, focusing on educational technology. Your expertise will help resolve client issues promptly and efficiently. This role seeks a Technical Support Analyst who can diagnose and resolve intricate issues faced by Brightspace product users. You’ll need excellent problem-solving abilities and a solid understanding of technology to support administrators in various educational sectors.

Your role will include supporting timely resolutions in often stressful situations, ensuring a world-class client experience and maintaining expected performance metrics. Key Responsibilities:

- Assist clients with issues through various communication channels




- Analyze and rectify incorrectly configured installations
- Maintain call logs and update system details
- Provide feedback for product design improvements
- Develop FAQs and Knowledge Base articles Requirements:
- Solid verbal and written communication skills
- Proven experience with SQL and programming languages
- Understanding of network topography and web services
- Interest in AI tools and eLearning software
- Currently enrolled in a technical program Make your mark in educational innovation by joining D2L as a Technical Support Analyst.

📌 Technical Support Analyst Role atL (Kitchener)
🏢 D2L
📍 Kitchener