Step into an impactful role as a Product Support Engineer at Mecatherm, focusing on remote assistance for MECATHERM and ABI systems. Your contributions will enhance customer satisfaction and equipment reliability. In this position, you will act as a pivotal technical contact, addressing issues promptly while working closely with both internal teams and customers.

Responsibilities include managing alert responses, performing remote diagnostics, and overseeing changes to the MyMecatherm tool. You will also provide field support during health checks, ensuring that production lines run smoothly. Key Responsibilities:

- Develop alert-handling frameworks for incidents
- Conduct health assessments and prepare reports for clients
- Manage remote diagnostics and incident prioritization




- Serve as a Key User for MyMecatherm enhancements
- Support intervention teams with in office needs Requirements:
- Diploma in relevant engineering disciplines
- Minimum 5 years experience in a support engineer capacity
- Strong proficiency with automation technologies (SIEMENS, ROCKWELL)
- Knowledge of electrical schematics and drive systems
- High-level communication abilities in technical settings Bring your technical expertise and customer-centric approach to Mecatherm and play a key role in our support team.

📌 Technical Support Engineer at Mecatherm (Richmond Hill)
🏢 Wainbee
📍 Richmond Hill