Join Milestone Technologies as a Technical Support Specialist focused on delivering top-tier IT Help Desk support. Engage with users and enhance their technical experience through outstanding service. In this role, you will provide vital support for both Mac and PC systems, address user inquiries, and resolve network-related issues.

As part of our dedicated IT Help Desk Operations team, you'll play a crucial role in ensuring efficient operations from Monday to Friday during standard business hours. Your ability to apply critical thinking will be essential in troubleshooting and providing solutions effectively. Key Responsibilities:

- Assist with both hardware and software support
- Diagnose complex technical issues and user requests
- Troubleshoot digital authentication and connectivity problems
- Support AV needs during internal events
- Document and improve help desk processes Requirements:
- 1+ years in Help Desk or VIP support roles
- Robust understanding of Mac OS systems
- Familiarity with Microsoft Exchange or Google Admin
- Experience with ServiceNow or Jira preferred
- Exceptional interpersonal communication skills Take your technical skills to the next level in this support-focused role within Milestone Technologies.

📌 Technical Support Specialist - IT Help Desk (Montreal)
🏢 Milestone Technologies
📍 Montreal