Shape the future of customer service at Teleperformance as a Call Center Manager in Toronto, ON. This role, primarily on-site, demands leadership and a strategic approach to operations. In this crucial position, you will lead the Toronto call center team, ensuring high-quality service and compliance with performance targets. Your expertise in managing budgets and enhancing operational processes will drive the success of client engagements and team performance. Key Responsibilities:

- Oversee daily operations and staff management
- Develop strategic budgets and fiscal direction
- Monitor compliance with performance and service standards
- Implement continuous improvement measures
- Participate in client meetings for enhanced collaboration Requirements:
- Minimum 3 years of management experience in a call center
- Bachelor's degree in management or business-related field
- Solid understanding of performance management
- Excellent verbal and written communication
- Proficient in Microsoft Office and industry tools Elevate customer experience initiatives with your expertise at Teleperformance in Toronto.

📌 Teleperformance Call Center Operations Lead (Toronto)
🏢 Tp
📍 Toronto