Rate: $27.50 CAD per hour
**Description**
**SUMMARY OVERVIEW**
The Supervisor is responsible for leading airport operations staff to ensure safe, efficient, and compliant service delivery.

This role oversees daily activities, manages team performance, enforces company policies, and supports operational excellence across assigned departments.

The Supervisor plays a key role in maintaining safety standards, enhancing customer service, and driving continuous improvement within airport operations.
**RESPONSIBILITIES**
Supervise and lead airport staff, including ground crew, customer service representatives, and maintenance personnel
Ensure safe and efficient airport operations in compliance with company policies and regulatory standards
Provide hands-on leadership and support to promote teamwork, accountability, and performance excellence
Manage staff schedules, assignments, and workload distribution to optimize operational efficiency
Conduct regular team meetings to communicate goals, expectations, and operational updates
Train and onboard new employees, ensuring proper instruction and safety orientation
Enforce company policies and procedures, addressing non-compliance issues promptly and professionally
Maintain accurate documentation related to attendance, performance evaluations, and incident reporting
Collaborate with other airport departments to coordinate operations and resolve challenges
Handle escalated customer inquiries and complaints with professionalism and timely resolution
Conduct performance evaluations and provide constructive coaching to team members
Identify operational improvement opportunities and implement efficiency-enhancing initiatives
Ensure equipment and vehicles are properly maintained to prevent operational downtime
Manage inventory levels and coordinate replenishment of supplies




Assist with budget preparation and cost control efforts
Monitor compliance with security procedures and report incidents or breaches
Participate in emergency response and crisis management activities as required
Promote a proactive safety culture and encourage reporting of hazards and concerns
Stay informed of industry developments and best practices to support continuous improvement
Serve as a liaison to senior management, providing updates on operational performance and challenges
Demonstrate strong problem-solving, customer service, interpersonal, and oral communication skills
Apply logic and understanding to carry out instructions furnished in written, oral, or diagram form
Work effectively in an airport environment around aircraft and moving equipment
Perform any additional duties as assigned by management
**QUALIFICATIONS**
18 years of age or older
Must be legally authorized to work in Canada
Ability to read, write, speak, and understand the English language, including written documentation
Must have reliable transportation
Supervisory or leadership experience preferred
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced airport setting
Commitment to safety, compliance, and operational excellence
**PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE**
Prolonged standing and walking
Ability to lift up to 70 pounds
Ability to reach with hands and arms; grasp, climb, stoop, bend, kneel, crouch, or crawl




Ability to hear and respond to spoken voice and audible alarms in a terminal or airside environment
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.

The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Prime

Flight Aviation Services, Inc. is proud to be an equal-opportunity employer.

All applicants and employees are considered and evaluated for positions at Prime

Flight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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📌 Supervisor (Calgary)
🏢 PrimeFlight Aviation Services
📍 Calgary