Customer Engagement Collaborates across the Account Team Unit (ATU), Customer Success Unit (CSU), Global Partner Solutions (GPS), Industry Solutions Delivery (ISD), and partner ecosystem to orchestrate opportunities throughout the sales lifecycle. Builds trusted relationships with customer and partner stakeholders, gaining alignment on business priorities, transformation goals, success criteria, and desired outcomes. Engages partners throughout the sales process to strengthen co-sell motions, increase partner attach, and accelerate customer value realization. Reviews customer and partner feedback, identifies risks, and develops action plans to improve customer satisfaction, engagement, and business outcomes. Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle. Develops and executes sales strategies aligned to customer business objectives, market opportunities, and solution area priorities. Contributes to territory planning and execution by identifying gaps,



driving market engagement, and aligning sales motions to strategic priorities. Builds executive-level relationships that foster long-term customer success, advocacy, and growth. Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in technology-related sales or account management OR equivalent experience. Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience. 4+ years solution or services sales experience.

📌 AI Business Process Specialist, Public Sector (Vancouver)
🏢 Microsoft
📍 Vancouver