Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full-time role focusing on hardware and software issues.

As a key participant in Reena’s IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.

Key Responsibilities: • Deliver courteous frontline support for technical issues • Troubleshoot laptops, printers, and network problems • Escalate support issues when necessary • Manage tickets with the Service Desk software • Conduct hardware configurations and installations

Requirements: • 2 years college diploma in IT or a related field • 1–2 years experience in an IT Service Desk role • Knowledge of Active Directory and Microsoft Exchange • Solid problem-solving and communication skills • Ongoing professional development commitment

Utilize your IT expertise to enhance user experience at Reena in Thornhill.

📌 Tier 1 IT Support Analyst Role (Winnipeg)
🏢 Reena
📍 Winnipeg