Provide exceptional technical support as a Helpdesk Technical Support Representative at AVI-SPL. Focus on ProAV solutions and enhance customer satisfaction through effective communication.

In this role, you will be the primary contact for AVI-SPL’s customers, handling technical inquiries and troubleshooting. Your strong organizational skills will enable you to balance caseload management, field technician dispatch, and customer inquiries.

As a self-starter, your efforts in problem-solving will significantly contribute to operational success.

Key Responsibilities:

- Deliver productive technical support services for customers
- Respond quickly to technical support requests via phone and email
- Document troubleshooting steps and solutions accurately




- Assist in the configuration of videoconferencing systems
- Provide updates on escalated customer issues

Requirements:

- High School Diploma or equivalent required
- 1-2 years of relevant AV experience preferred
- Excellent communication skills, both verbal and written
- Ability to prioritize and manage various tasks effectively
- Knowledge of video teleconferencing endpoints desired

Support AVI-SPL's mission by bringing your technical expertise and customer-focused approach to the team.

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📌 AVI-SPL Helpdesk Technical Support Rep (Markham)
🏢 AVI-SPL
📍 Markham