Join Assent as a Senior Customer Success Manager, where you will play a pivotal role in delivering services to our diverse clientele in a dynamic hybrid workplace. Your focus will be on managing complex projects, ensuring client satisfaction, and preserving long-term relationships.
This role requires an experienced individual skilled in engaging with senior stakeholders and defining compliance programs tailored to customer needs. You will lead high-level planning sessions and take an active approach to support clients in achieving their goals. Collaborating with cross-functional teams, your recommendations will drive improvements in our offerings and processes.
Key Responsibilities:
• Cultivate trusted advisor relationships with clients
• Oversee and improve customer performance metrics




• Lead Executive Business Reviews for strategic planning
• Manage project implementations and quality checks
• Support Associate CSMs with best practices
Requirements:
• Minimum 6 years in customer success or project management
• Excellent oral and written communication skills
• Familiarity with technology and SaaS sectors preferable
• Solid data analysis capabilities with Excel
• Relevant academic background or equivalent experience
Harness your talents to provide strategic insights and exceptional service for Assent customers.
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📌 Senior Customer Success Role at Assent (Ottawa)
🏢 Assent
📍 Ottawa