Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high‑engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.The RoleAsSoftware Delivery Project Manager, you are responsible for managing multiple concurrent projects and workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision.Your main objective is to proactively and strategically manage new customer implementations, creating end‑to‑end project plans, facilitating the execution of deliverables, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan. It is vital to have strong customer‑facing communication skills and an ability to identify and elevate barriers to project success. You will act as a primary liaison between our customer and League's cross‑functional teams. You will be required to manage both technical and non‑technical discussions, including transparent articulation of issues and risks that arise and translate those issues and risks into actionable deliverables and oversee their resolution.In this role, you will:Act as a strategic and trustworthy partner between your client and League during the onboarding processAccountable for the creation and management of one or more project plans, status reports, and risk and issue logsManage program calendar and meeting schedule to track towards timely execution of implementationCollaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessaryDemonstrate the ability to motivate and guide internal teams to deliver according to plan,



including but not limited to:Marketing and Communication teams in regards to communications and engagement strategyProduct and Engineering teams for discovery meetings and delivering to customer requirementsOperation teams to ensure proper processes are in place post launchLead client discussions on implementation and/or project activitiesDemonstrate core problem‑solving skills to support the delivery of a successful implementation and product development when faced with uncertaintySupport identifying dependencies and coordinating with your cross‑functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherenceSupport change control processes and governance meetings to ensure alignment and integrity of the project scope and timelineSupport Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League's testing resourcesProactively reach out to clients & decision makers to manage expectations and drive accountabilityManage deliverable and document control process throughout implementation phasesCapture ongoing and post‑onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancementsFoster referenceable clients who are openly willing to speak about their onboarding experienceProject management best practices and apply tools and processes per internal standardPartner with Delivery Lead to communicate and elevate barriers to ensure project successSupport internal initiatives to develop or improve documentation and processes that contribute to League’s delivery modelAbout You3-5 years experience in a high‑performance software delivery and implementation capacity5+ years of project management experience preferredBachelor’s degree or equivalentExperience in the healthcare, consumer applications or technology requiredNice‑to‑have:Expertise in US Healthcare marketWhat We OfferComprehensive Health Benefits:We prioritize your well‑being with complete medical, dental, and vision coverageBonus Program:Be rewarded for your contributions with our performance‑based bonus programEmployee Stock Option Program:Become an owner and share in our success through our stock option programUnlimited Paid Time Off:Take the time you need to recharge and maintain a healthy work‑life balanceSpending Accounts:Manage your healthcare and dependent care expenses with tax‑advantaged spending accountsWellness Days:Prioritize your mental and physical health with dedicated wellness days throughout the yearGrowth Opportunities:We invest in your future with abundant opportunities for professional development and advancementMentorship Program:Benefit from guidance and support from experienced leaders in your fieldSecurity‑related ResponsibilitiesCompliance with Information Security PoliciesCompliance with League’s secure coding practiceResponsibility and accountability for executing League's policies and proceduresNotification of HR, Legal, Compliance & Security of any incidents, breaches or policy violationsCompensationCANADA APPLICANTS ONLY:The Canada‑specific compensation range below for this full‑time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job‑related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.Compensation range for Canada applicants only$90,000 - $110,000 CADOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected] Application ProcessYou should receive a confirmation email after submitting your application.A recruiter (not a computer) reviews all applications at League.If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team‑specific interview process depending on the roles you are exploring.The final step is an offer, which we hope you will accept!Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.#J-18808-Ljbffr

📌 Software Delivery Project Manager - C$90,000 - C$110,000 A Year (Toronto)
🏢 League
📍 Toronto