Drive technical excellence as a 3rd Level Support Analyst with dormakaba in Montreal. Focus on system-level analysis and troubleshooting of integrated security and access solutions across various environments. Dormakaba seeks a skilled 3rd Level Support Analyst for its Lodging/Managed Residential Product Development team.

The ideal candidate will manage complex technical issues, perform in-depth analyses, and work closely with multiple teams to enhance product reliability. Your expertise will play a vital role in improving customer satisfaction through rapid problem resolution and continuous product improvements. Key Responsibilities:

- Conduct thorough system-level analysis of customer incidents
- Troubleshoot issues in cloud, mobile, and on-premises applications




- Diagnose network connectivity and deployment problems
- Develop and implement corrective solutions for technical issues
- Collaborate with cross-functional teams for escalated issue resolution Requirements:
- 5+ years in technical support or systems engineering
- Experience with software-controlled hardware systems
- Solid IT knowledge in networking and cloud services
- Proven ability in cross-functional teamwork
- Fluent in English, with travel up to 5% Leverage your technical skills and experience to contribute significantly to dormakaba’s mission and enhance customer experiences.

📌 3rd Level Support Analyst in Montreal
🏢 dormakaba International Holding
📍 Montreal