Schedule: 35 Hours per week

Position Type: Full-Time Permanent

Posting Type: To fill an existing vacancy

Salary Range: Annual $ 51,319 – $ 68,932 / Hourly $ 28.197 - $ 37.874

Closing Date: September 24, 2026

Location: Sioux Lookout

Position Summary The Admin I – Discharge is responsible for providing assistance and information to First Nations clients on the various aspects of client access to benefits and services. The Admin I – Discharge will also be responsible for exchanging information in person or by telephone, with staff or service providers, health professionals, health authorities, government agencies (provincial/municipal), First Nations and Inuit Health Branch regional staff and clients, to explain processes, answer questions and facilitate discharge travel. This position works on a monthly schedule including evenings and weekends.

Accountability The Admin I - Discharge is accountable to the Manager – Transportation.

Qualifications

- Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)

- Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an asset.
- Written and oral communication skills acceptable to the employer
- The ability to perform the requirements of the position on a regular basis
- Three months’ experience in a relevant role would be asset
- Excellent interpersonal and communication skills
- Good customer service skills and the ability to provide solutions in a public service environment
- Knowledge of procedures, policies and practices, directives,



benefit lists related to the administration of the Non-Insured Health Benefits (NIHB) Program
- Knowledge of data entry and retrieval of data using a variety of systems and software including, but not limited to, Microsoft Office applications, Adobe, CITRIX and MTRS to work in a complex systems environment
- Knowledge of service-oriented communication techniques to ensure high-quality service
- Good knowledge of computer software and office equipment
- Ability to work in a fast-paced setting, must be able to multi-task and work under pressure
- Ability to work independently and within a team environment
- Good time management skills and the ability to prioritize and meet deadlines

Roles & Responsibilities

- Respond to inquiries (about the NIHB program) from service providers, health care professionals (i.e.: hospital staff such as social workers, mental health services, nurses, etc.) clients and/or client representatives.
- Exchange information with other staff located at the NIHB and Health Centre levels in Thunder Bay, Sioux Lookout and Winnipeg, Manitoba
- Assists in the provision of on-the-job training for new staff and in capacity building activities with First Nations relating to prior approval and benefit administration




- Scheduling client air transportation for Sioux Lookout, Southern Ontario (Toronto Area) and Winnipeg, Manitoba
- Arrange all other client transportation outside of Sioux Lookout as necessary - booking charters and making alternate flight arrangements
- Process no-show(s) as per the SLFNHA/ISC process
- Work as a team member with co-workers, SLFNHA staff and other organizations
- Maintaining and safeguarding confidential client medical information, this falls under the protection of the Privacy Act
- Provide assistance when required and any other duties assigned
- Must be able to gain clearance to the Medical Transportation Record System (MTRS). Support will be provided

Working Conditions

- The role involves extended periods of sitting and sustained concentration while performing clerical and data entry tasks.
- Occasional bending, lifting, and reaching may be required to manage files, and assist with office organization.

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible. Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.

We offer competitive and comprehensive employment benefits to Full-Time employees:

- Pension plan
- Fitness reimbursement program
- Comprehensive insurance coverage
- Professional development opportunities
- Relocation assistance

📌 Admin I - Discharge (Sioux Lookout)
🏢 Sioux Lookout First Nations Health Authority
📍 Sioux Lookout