We have one (1) permanent full time position located in Calgary. Working days Monday to Friday from 08:30 to 16:30, flexibility may be required. Total hours of work per week are 37.5.

This posting closes on September 17, 2026.

Program Summary

CAES assists job-seekers to overcome barriers, understand workplace culture and fill the personnel needs of inclusive employers in Calgary.

CAES works with each client to identify their ideal work setting and employment support needs. Job interviews and employment placement are facilitated in accordance with the client’s goals. We then provide ongoing follow-up support to both the client and the employer in order to strengthen their skills and working relationship as well as ensure job satisfaction and retention.

Job Summary The Calgary Alternative Employment Services (CAES) Assistant Program Coordinator shares program management roles and responsibilities to ensure effective administration and implementation of the Calgary Alternative Employment Services Program (in accordance with CASS philosophies, policies and procedures – and outcomes and expectations of our funders and clientele.) Specific attention is devoted to Human Resources coordination and administration, management and coordination of client intake, office management, and program communications.

Key Responsibilities

Direct Reports The CAES Assistant Program Coordinator is expected to support CAES staff as follows: provide direction, feedback,



and problem-solving assistance communicate program/agency policy when required assist in CAES human resource management assist in addressing staff development ensure that program policies and procedures are aligned with client needs and abilities review quality of service delivery model to ensure clients are benefitting in a meaningful way advocate and support clients in their employment journey It is also an expectation that activities in this area will be communicated to the Program Manager to ensure consistency in program and Human Resources management.

Agency/Program

Administration/Management

Specific Duties Include: Address all elements of intake coordination including: Accept and respond to program inquiries and referrals (phone, e-mail, direct)

Track all program referrals in spreadsheet – sorting by funder

‘Triage’ and assign referrals based on program vacancy and service ‘match’

Ensure contract ‘vacancies’ and required client numbers are addressed

Advise Program Manager and Chief Executive Officer of any issues around intake/caseload ‘flow’ and promotion

Attend intake/information meetings to assess support needs and provide program information

Liaise with relevant funders and other necessary parties (as per CAES protocols), to process intakes and ‘exits’

Update CAES client lists and tracking sheets with intake/exit information Human Resources Coordination – recruitment, evaluations, liaising with CASS HR

Project/Contract Management – as assigned/required





Management and implementation of program’s communications and marketing strategy including website and social media platforms

Ensure articulation and consistency of CASS/CAES brand in all formal program communications

Ensure that CAES website content is accurate and current

Assist in the management of program brochures and print materials

Assist Program Manager to develop, process and implement program planning

Assume Interim Program Manager role in the Program Manager’s absence Meetings/Communications The CAES Assistant Program Coordinator engages in extensive internal and external interactions and communications. A high degree of professionalism and sensitivity is required of the CAES Assistant Program Coordinator. Participation in the following communication mechanisms is required: Client intake / informational meetings

CAES team meetings

Agency and Program Planning meetings

Standing and ad hoc CASS Committee meetings

Inter-agency Vocational meetings Culture Demonstrate the agency values in all day to day interactions and tasks with colleagues, clients and community members

Actively participate in and champion agency culture and change management initiatives with positivity and adherence

Adhere to and encourage participating in the agency health and safety program through leading by example

Champion initiatives being rolled out by the Senior Leadership Team Required Education A degree or diploma in the Human Services sector or a related field, (or commensurate experience) is required Other Required Skills A vehicle and valid driver's license are considered assets

📌 Assistant Program Coordinator Employment Services (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary