Date: Sep 15, 2026

Location: New Westminster, BC, CA

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Company: Lookout Housing and Health Society

Employment Status

Full Time - Temporary

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Based in Fraser BC

Salary

Hourly $43.17 - $46.99

Shift is Monday through Friday 08:00-16:00 Hours

Position Summary

Reporting to the Director of Health, this position provides the highest level of support to both Health and HousingOperations within the region assigned.

Key duties and responsibilities include assisting, supporting, developing,planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan and ongoingwork plans.

The Associate

Director ensures all clients receive the appropriate service and that staff receive theappropriate training; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services.

Qualification & Requirement

Education, Training and Experience

Completion of a university degree in social services or related field

Three (3) years of recent related experience working in a non-profit environment including at least two (2)years’ experience in managing programs and overseeing personnel or an equivalent combination of education,training and experience

Must have current Basic First Aid Training Certificate; Crisis Intervention Skills Training

Criminal Record Clearance – Vulnerable Sector

Must be bondable

Must have a valid class 5 BC Driver’s License

Skills and Abilities

Demonstrated strong ability to work effectively with others in a supervisory position

Demonstrated excellent communication skills, both verbal and written

Demonstrated ability to manage large workload with multiple priorities

Demonstrated excellent planning and organizational skills

Demonstrated good judgment skills, tact and discretion

Demonstrated knowledge/familiarity/experience with related resources such as welfare system, mental healthsystem, and addiction support organizations

Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment andmaintain appropriate client/worker boundaries





Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions

Demonstrated knowledge of non-profit funding streams and meeting deliverables for multiple stakeholders

Demonstrated computer literacy and competency skills, including but not limited to Microsoft 365 and SAP

Ability to gather, summarize and interpret stats and data for strategic growth and operational efficiency

Demonstrated ability to plan, manage and lead large scale projects, including housing, shelter and health-based programs

Demonstrated ability to work independently with minimal direction

Demonstrated ability to provide work direction

Job required good physical and mental health

Proficient at working with computers and operation of equipment related to the job

Job Duties

Assists the development of Service Programs, and supports the development of organizational systems toreflect program roles and contractual obligations

Ensures and builds operations that comply with all required regulations such as but not limited to OccupationalHealth and Safety, and WHMIS

Investigates complaints, trends, assignments and accepts suggestions concerning the operations of programs,and instigates the appropriate action or refer the recommended action to the related Director

Assists with providing operations input for development proposals

Ensures and upholds comprehensive regulatory adherence, implementation, and compliance across alloperations

Supports diverse programs with unique operational needs, deliverables and guest complexities

Contributes to strategic planning, innovation and growth of regional operations

Assists with developing, fostering and overseeing collaborative partnerships that enhance operational servicesand strategic initiatives

Monitors expenditure statements monthly and makes budget recommendations to the related Director.

Assists in the development of necessary documentation and reporting systems to maintain accurate recordsand communication

Assists with providing operational input on new and ongoing property management and concerns.



Monitors andsupports the development of productive Preventative Maintenance Programs to meet financial and resident needs aswell as governing regulations

Participates in and ensures that site leadership contribute fully into the activities related to COR, COA, PQI, andRASIC etc. Trauma Informed Practice and Unbreakable Wellness, and any other wellness programs as defined

Ensures that operations comply with all required regulations and Contractual agreements, Health and SafetyStandards and Regulations including WHMIS

Assist the Director of Health in attaining the Societies strategic goals both for health and housing operations. Assists in the development of policy statements, reviews and enforces operating policy and procedures,recommending policy changes to the Director of Health

Ensures clients receive the pertinent services, and that the goals of each program are met. Revises services,and develops services/programs/ activities not currently offered; works co-operatively with such services, sharesresources, arranges access to resources of other services

Ensures clients' rights of privacy and confidentiality are maintained in accord with policy, and as required bylaw or contractual agreement. Ensures compliance with FIOPPA and PIPA

Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffinglevels as necessary as operational requirements change

Participates as a member of the leadership team by attending meetings and serving on committees asrequired; liaises closely with other Lookout programs, ensuring co-ordination; co-operatively identifies andaddresses service needs

Assists and maintains contacts with community partners and government agencies, donor and volunteergroups and other supporters

Participates in the development and management of a well-integrated peer/ volunteer/student programproviding appropriate feedback

Responsible for complying with and contributing to all aspects of health and safety program

Other duties as required.

Closing Date

Applications will be accepted until September 22, 2026 at 5:00 pm

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Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Internal applicants must apply through "Career Opportunities" on SAP External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

📌 Associate Director - Health Fraser (New Westminster)
🏢 Lookout Housing And Health Society
📍 New Westminster