Become a Bilingual Claims Representative in a hybrid role located in Toronto, ON. This role seeks dynamic candidates fluent in both English and French to offer exceptional claims support.
As a part of a respected claims administration initiative, you will play a pivotal role in guiding claimants through their inquiries. This contract role spans three months, with the opportunity for extension, and focuses on accuracy and empathy in customer service. An ability to maintain professionalism under pressure is essential to succeed in this environment.
Key Responsibilities:
• Provide explicit guidance to claimants via various communication channels • Process and verify claims documentation meticulously • Track support tickets and maintain detailed records • Perform quality assurance and report discrepancies • Participate in team wellness check-ins and debriefs
Requirements: • Minimum 1 year experience with client interactions • Strong bilingual proficiency in English and French • Familiar with Microsoft Office suite, especially Excel • Previous experience in administrative support roles • Discretion in managing sensitive information
Utilize your communication skills to effectively assist claimants in a meaningful way.