Project Name

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Establish Effective Wi-fi in Correctional Facilities

Video Visitation Service (VVS)– Implementation

Scope

Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of the IMT ministry projects to Modernize & Enhancements of GoA Service Delivery within the ministry of T&I; for the Alberta Public Safety and Emergency Services Ministry (PSES) - Correctional Services Division (CSD)

Initiatives to Modernize & Enhancements of GoA Service Delivery include multiple Department applications including the following:

Establish Effective Wi-Fi in Correctional Facilities- Phase 2 Implementation- Alberta’s provincial correctional centers continue to face technology and connectivity limitations that restrict access to modern digital services and can impede the delivery of key justice, health, and correctional initiatives.

The Correctional Services

Division (CSD) Wi-Fi Implementation initiative is delivering secure end-to-end wireless infrastructure across all provincial correctional facilities, with implementation now substantially complete and only two of the ten facilities remaining. Once fully deployed, the solution will support virtual court appearances, electronic disclosure, e-learning, telehealth, staff mobility, and other digital services, improving operational efficiency, enhancing service delivery, and enabling correctional facilities to support current and future government digital transformation priorities.

Video Visitation Service (VVS)– Implementation

Alberta Correctional Services has been implementing a province-wide Video Visitation Service (VVS) to provide inmates with secure, reliable virtual access to family, friends, legal counsel, and other approved professional visitors. The initiative was originally established to ensure visitation services could be maintained during pandemic-related or similar disruptions while also modernizing the overall visitation experience across provincial correctional facilities. With implementation completed at the Edmonton Remand Centre (ERC) and the project now in its final key phase, the focus is on realizing the original vision of a modern, standardized video visitation platform, including enhanced technology capabilities and system-to-system integration with the Offender Management System.

In addition to improving accessibility, operational efficiency, and service delivery, the initiative establishes the foundation for future province-wide expansion of video visitation capabilities, enabling Correctional Services to support evolving operational needs and deliver a consistent, scalable visitation experience across Alberta's correctional network.

Duties

- Lead consultations and facilitate stakeholder meetings.




- Create business requirements, functional specifications and technical requirements.
- Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
- Facilitate business process improvement sessions.
- Assist in the development of new IT services.
- Schedule, organize and lead project status meetings and other meetings as required.
- Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
- Escalate unresolved issues/risks, options and recommendations.
- Responsible for business architecture design, software system specifications design, and database modelling.
- Participate iterative development using model-based processes.
- Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
- Produce project artifices with XML; UML and/or other web services technologies.
- Prepare, update and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.
- Prepare regular project status reports indicating project deliverables, possible risk and issues, timelines and anticipated effort.
- Ensure appropriate project communication occurs to all parties involved during all phases of the project.
- Identify required user training.
- Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role

Equipment Requirements

Resource will require own equipment

Resource must provide their own computer and related equipment. The computer's operating system must be a contemporary version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.

The Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including , software as listed above, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the ’s system.

In the event that, the Contractor’s resources are directed to work in-person,



the Province shall provide the requisite office space, furniture and office supplies. However, the Contractor shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Contractor’s resources have the necessary access and credentials to the ’s system.

The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.

Working Hours

Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province

Work must be done from within Alberta, Canada, due to network and data security issues.

Work Arrangement

This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province, up to 15%. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink and time to and from Edmonton and/or travel within Alberta will be at no cost to the Province.

The expectation will be for the resource to work from the office as need basis.

Incumbency

Previously this role was filled by a contractor, however, for this and all other opportunities, the Ministry seeks the best person to fill the role.

Background Check Required

Standard Background Check

- The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.

Mandatory Training Courses

- Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews Dates

- Two weeks after the posting halts. Subject to change.

Scoring Methodology

Financial/Pricing: 20%

Resource Qualifications: 20%

Interview Process: 60%

SUBMISSION MUST INCLUDE

RESUME

ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

RESOURCE REFERENCES

Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

📌 Business Analyst (Edmonton)
🏢 IMCS Group
📍 Edmonton