The Orthopedic Clinics at Hamilton Health Sciences are outpatient clinics serving the needs of a diverse adult/children population of patients requiring the services of orthopedic surgery. The Orthopedic Clinic Call Centre facilitates booking of appointments for Orthopedic Clinic patients and maintains surgeon clinic schedules for multiple orthopedic surgeons across the three Orthopedic Clinics at HHS.

Reporting to the Clinical Manager, the Business Clerk in the Orthopedic Clinic Call Centre provides clerical, administrative & business support to patients, families and those providing service and/or care among the three Orthopedic Clinics. Functions according to the for Business Clerks.

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this prospect applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal prospect employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at (phone hidden), Ext. 46947 for assistance.

If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however,



qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements: Article 30 (k), CUPE Collective Agreement Article 10.7 (d), ONA Collective Agreement Article 13.01 (b) (ii), OPSEU 273 Collective Agreement Article 14.04, OPSEU 209 Collective Agreement Article 2.07 and Article 13, PIPSC RT Collective Agreement

- Graduate of community college secretarial/medical office administration program
- 2-3 years of recent relevant medical office experience
- Successful completion and documentation of Level 1 and Level 2 Medical Terminology course
- Knowledge and skill in using computer systems including Meditech Software, PCI, Community Wide Scheduling, Patient Registration and PACS
- Keyboarding 40 WPM
- Demonstrated excellence in effective communication and interpersonal skills within a professional call centre environment
- Demonstrated knowledge and skill in using computers (MS Windows, MS Office, MS Outlook)
- Demonstrated proficient use of an automated telecommunications system
- Demonstrated ability to prioritize competing demands and manage time effectively in a fast-paced environment
- Demonstrated effective communication (verbal and written), interpersonal, public-relations and problem-solving skills
- Ability to set priorities and organize work accordingly
- Demonstrated ability to deal with various hospital departments effectively and collaboratively
- Demonstrated ability to appreciate the confidential nature of the position and to maintain discretion
- Ability to sit for long periods, repetitive reaching, repetitive bending

Medical terminology, computer and typing skills will be tested

📌 Business Clerk (Ontario)
🏢 Hamilton Health Sciences
📍 Ontario