Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

As a member of the store's Management Team, the Cashier Manager is responsible for managing and leading the checkout and customer service areas by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits:

- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and secure working environment
- Work-life balance
- Ongoing training and learning
- Reward and recognition program
- Group benefit plan (conditions apply)
- On-site parking
- Public transportation nearby
- Free coffee
- Working for an employer that's involved in the community
- Working for a locally owned business
- And much more!!

Responsibilities:

- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Works as a team with other departments to provide an excellent customer experience.
- Suggests value-added and related products to customers to ensure they go home with all they need.
- Responds to and handles customer inquiries,



requests, and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and productive manner.
- Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).
- Monitors and improves the productivity of the department team through strong leadership, motivation and team building.
- Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
- Establishes department sales objectives in accordance with Senior Management goals and customer needs and communicates them to team members.
- Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
- Tracks the number of items stolen or damaged. Notifies the Store Manager of all empty containers that are found.




- Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
- Builds and maintains rapport with internal and external customers or vendors as required.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
- Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
- Assists in selecting and orientating new employees, store opening and closing responsibilities.
- Coaches and encourages team members in learning current retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Addresses issues and conflicts in a timely manner.
- Organizes and conducts regular department team meetings and actively participates in store management meetings.
- Completes other tasks, as required.

Requirements / Skills

- Supervisory, leadership and/or managerial experience or relevant experience
- Ability to work shifts (days, evenings, week-ends and holidays)
- Approachable
- Ability to handle physical demands including standing/walking for 8 hours
- Ability to plan, organize, communication, delegate and follow up team's activities and projects
- Strong computer skills
- Ability to work in a fast-paced environment
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
- Ability to operate cash register
- Experience in retail sales, execution and operations

Vacancy Type:Existing

Job Type

fulltime, permanent

📌 Cash/Customer Service Manager - Bayers Lake (Clayton Park)
🏢 Canadian Tire Corporation
📍 Clayton Park