JOB TITLE: Learning Center Assistant

DIVISION: Learning Center

REPORTS TO: Center Director

GENERAL SUMMARY The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

· Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

· Greets and assists students, parents, and potential customers according to Sylvan standards

· Fields inquiry calls from potential customers; Fields calls from current families

· Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families

· Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

· Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

· Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards





· Supports standards and procedures to ensure student safety and well-being

· May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

· Updates the center’s marketing requirements

Work Schedule

Monday to Thursday - 4:00 to 8:00 pm

Saturdays - 9:00 to 1:00 pm

KNOWLEDGE REQUIRED

· Associates or four year degree preferred

· A minimum of three years of customer service experience; Retail sales experience preferred

· Experience using full suite of Microsoft Office applications and other standard business applications

· Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

· Solid customer service, interpersonal and communication skills

· Strong word processing, data entry, and other administrative skills

· Proven ability to effectively use consultative sales skills when serving customers

· Proven ability to communicate effectively in writing; Ability to proofread and edit copy

· Strong organizational skills; Proven ability to manage multiple tasks and be flexible

· Ability to occasionally lift and/or move up to ten pounds

Job Types: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 15.0 – 20.0 per week

Education

- Bachelor's Degree (required)

Experience:
- administrative assistant: 1 year (preferred)
- Teaching: 1 year (preferred)

📌 Center Manager (Mississauga)
🏢 Sylvan Learning Center
📍 Mississauga