An established transportation and logistics organization is seeking a Claims Specialist (Freight Claims & OS&D;) to take ownership of freight claims within a high-volume LTL environment.

This role is ideal for someone with hands-on experience managing freight claims from initial notification through resolution, including OS&D; investigations, liability assessment, documentation, and claim settlements.

What You'll Be Doing

- Manage the end-to-end freight claims process, including damage, shortage, overage, loss, and other OS&D; matters

- Investigate claims by reviewing BOLs, PODs, photos, shipment records, and other supporting documentation

- Assess liability and carrier responsibility and coordinate claim resolution with customers, carriers, terminals, and insurance providers

- Manage claim documentation, follow-up, settlements and disputes

- Track claims activity, identify trends, and work with Operations to reduce recurring freight issues





- Maintain accurate claim records and reporting in accordance with company policies and transportation requirements

What They're Looking For

- 3+ years of experience in freight claims, cargo claims, OS&D;, transportation operations, or LTL logistics

- Direct, hands-on experience owning freight claims from investigation through resolution

- Strong OS&D; experience, including damaged, missing, short, and over freight

- Understanding of carrier liability, cargo insurance, claims procedures, and freight documentation

- Strong investigative, analytical, documentation, and communication skills

- Ability to manage multiple claims in a quick-paced, high-volume transportation environment

- Experience with an LTL carrier, transportation company, or 3PL strongly preferred

Please apply today.

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📌 Claims Manager (Freight & OS&D) (Toronto)
🏢 Optalent
📍 Toronto