CLAIM COORDINATOR / MONTREAL

SSA Marine Canada Ltd. is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

SSA Marine is seeking a permanent Claim Coordinator to join our Risk management team. This full-time, permanent position is based at our office in Montreal and reports to the SSA Marine in Vancouver and United States.

The Position The Claims Coordinator is responsible for investigating and administering general liability claims by reviewing incident reports and communicating with various parties to determine the extent of the company's legal obligations. Be available 24/7 to respond to serious accidents.

You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.

Responsibilities & Activities

- Reviews initial report of incident and establishes possible compensability/coverage positions, including possible subrogation actions based upon information available.
- Provides guidance to claims assistants regarding entry of claims into the local system and filing of claim documents.
- Contacts and communicates with claimants, terminal employees, shipping lines, etc. to obtain additional information regarding the incident and determine liability.
- For serious incidents, attend scene ASAP to assist in the onsite investigation.
- Detailed investigation of ALL questionable/suspicious claims.
- Establishes loss reserve estimates based on analysis of the claim event.




- Directs correspondence and communication with claimants, terminals, shipping lines, attorneys, etc. as appropriate.
- Receives guidance from Claims Director on complex and unique claims issues.
- Reviews invoices and processing or disputes according to evaluation of claim.
- May engage and direct marine surveyors or other independent investigators if appropriate.
- Other duties as assigned

Qualifications & Skills The successful candidate will have strong business acumen and attention to detail. You will have the necessary communication skills to converse easily with all members of the organization. You are analytical, a problem solver and critical thinker with attention to detail. The qualifications and skills to be successful in this position include:

- Undergraduate Degree is required, however previous claims handling experience will be considered in lieu of degree.
- 2-4 years of previous claims handling experience is required.
- Must have understanding SSA Marine’s claims handling philosophy. Aggressive but fair “hands-on” proactive approach.
- Computer skills with a high degree of proficiency.
- Business writing skills. You must be able to communicate with claimant, insurance adjusters, terminal personnel, management, surveyors, attorneys and various other parties involved in the claim process in a professional and proper manner.

Perks of Working with SSA Marine

- A compensation package which includes extended health & dental benefits.




- Access to learning and professional development opportunities to support you and your career development.
- Wellness and Employee Assistance programs.
- Free parking
- Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.’

To Apply If you are looking to broaden your horizon and are committed to making a difference, we’d like to meet you.

As part of our hiring process, we use the Predictive Index Behavioural Assessment to better understand how your natural work style aligns with the role and our company culture. While we encourage applicants to complete the assessment, it is not a mandatory requirement to apply for any open roles. The assessment takes only 10-15 minutes to complete and has no right or wrong answers—just be yourself!

Please follow this link to complete the assessment: PI Assessment https://assessment.predictiveindex.com/467W/0f1e8793-c08e-4e7d-bb21-e76f375a014f?type=candidateba To learn more about our operations and company culture, mission, and vision, please view our website at www.ssamarine.ca

At SSA Marine, we acknowledge that certain applicants may bring unique expertise and skills that warrant consideration for a salary beyond the specified range. In exceptional situations, we are open to discussing such cases.

SSA Marine is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.

📌 Claims Coordinator - Montreal (North Vancouver)
🏢 SSA Marine
📍 North Vancouver