This is an exciting frontline position with one of the major banks in Canada! Joining this team as a Customer Experience Associate means you will strive to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective clients. At the branch, you will understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Key Responsibilities:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where chance exists to improve and achieve operational excellence
Qualifications:
- 1+ years of relevant banking experience
- Previous banking or financial services experience (international experience is considered)
- Strong verbal and written communication skills with a customer-focused mindset
- Proven cash handling and transaction processing experience
- Flexible availability to support branch operations, including varied schedules
- Canadian Securities Course (CSC) is considered an asset
- Investment Funds in Canada (IFC) certification is considered an asset
The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.
We thank you for your interest in this opportunity, however only selected candidates will be contacted regarding next steps.