Join Mark's Stores as a dynamic Customer Experience Manager. Focus on enhancing customer engagement and leading a motivated team, all while delivering outstanding service.

In this leadership role, you will partner with Store General Managers to develop a strong, diverse team and ensure productive operations. Your efforts will connect shoppers with products and services, making their lives warmer, drier, safer, and more comfortable while driving a culture of excellence.

Key Responsibilities: • Recruit and train a diverse and effective team • Analyze customer feedback for continuous improvement • Oversee the Manager on Duty program • Create a positive culture of service recognition • Handle customer issues effectively and promptly

Requirements: • Strong retail leadership experience required • Excellent interpersonal and communication skills • Customer-centric approach with problem-solving abilities • Focus on achieving sales and customer satisfaction goals • Capacity to thrive in a fast-paced setting

Lead the charge in transforming customer experiences at Mark's Stores while fostering a results-driven environment.

📌 Customer Experience Leadership Role at Mark's (Winnipeg)
🏢 SportChek
📍 Winnipeg