Job title: Customer Service and Order Coordinator Role type: Permanent role, full-time Shift: Monday to Friday 9am to 5pm - Must be flexible to work on Saturdays if orders are there and can work from home. Work environment: Fully in office position Location: North York, ON The company supplies a comprehensive range of industrial plastic sheet materials for manufacturers, contractors, sign-makers, designers, and fabricators across Canada.

The Role:

The company has an established online business with a significant volume of incoming customer orders, telephone calls, and email inquiries. The objective is to hire a reliable coordinator who can take ownership of day-to-day customer communication and order administration.

Core Responsibilities

- Process and monitor incoming online orders accurately and efficiently.
- Answer incoming customer calls and respond promptly and professionally to customer emails and online inquiries.

- Assist customers with product, pricing, availability, order status, shipping, return, and other order-related questions.
- Maintain customer records, communications, and follow-up activities in HubSpot CRM.
- Prepare invoices and related customer documentation using QuickBooks.

- Coordinate internally with warehouse, operations, and other personnel to support timely fulfillment and shipment.
- Follow up on open orders, missing information, payment/confirmation requirements, and unresolved customer matters.




- Handle routine customer concerns professionally and escalate technical or complex issues when appropriate.

- Maintain accurate records and ensure customer commitments are followed through to completion.

Qualifications:

- Approximately 3 years of relevant experience in customer service, order processing, e-commerce operations, sales administration, or a closely related role.

- Demonstrated ability to manage a high volume of orders, emails, and telephone inquiries without sacrificing accuracy.
- Practical HubSpot CRM experience strongly preferred; comparable CRM experience may be considered for an otherwise strong candidate.
- QuickBooks experience, particularly invoicing and customer transactions, strongly preferred.

- Excellent spoken and written English and a professional telephone manner.
- Strong organizational ability, attention to detail, follow-through, and prioritization.
- Comfortable working independently in a busy customer-facing environment while coordinating with a team.

- Dependable, patient, responsive, and solution-oriented.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.

📌 Customer Service and Order Coordinator (Ontario)
🏢 Leap Recruitment Partners
📍 Ontario