Position title: Customer Service Representative Department: Food & BeverageReports to: Outlet Manager

Employee status: Seasonal, hourly until December 31, 2026

Hours per week: Varies based on business needs

Compensation: $18.73 per hour This position is included under the MoveUP 378 Bargaining Unit. This position is in-person. About the AMS The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada.

Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments.

The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.

Position Purpose: The Customer Service Representative is the first point of contact in all our venues and gives the first impression to our guests. They greet our guests and achieve sales goals through recommendation and suggestive sales techniques, resulting in superior guest service.



They handle cash transactions, orders and prep, while staying focused and level-headed even under pressure. We are looking for outgoing, friendly candidates who enjoy dealing with people while being hands on.

Duties and Responsibilities Provide excellent customer service before, during, and after serving.

Meet and exceed sales goals through suggestive sales techniques

Demonstrate and apply exceptional product knowledge resulting in sales increases

Work in a fast paced environment to complete POS transactions correctly according to AMS procedures

Work closely and cooperatively with the entire food and drink team.

Maintain cleanliness and organization all the stations by wiping down, sweeping, and removing trash

Demonstrate a good understanding of shelf life by checking fridges, labels, dates and rotating product

Checking the condiment stand outside the store for customers

Always follow the AMS food safety procedures

Work with the AMS mission statement and values to operate a successful department

All other duties as directed by supervisor, Asst. Manager and outlet manager.

Qualifications and Experience Food Protected certificate is preferred. Ability to learn quickly and work as part of a team

Ability to work in a fast paced, multitasking environment with little supervision

Ability to lift, up to 25 kgs, Bend, Turn, kneel etc. required Ability to project voice in a friendly manner to call out orders

Ability to work under pressure

Ability to stand up to 100% of your shift Ability to do shift work (daytime, evenings, weekends and holidays. Good oral and written English communication skills

Strong interpersonal skills

Good time management skill

Teamwork and cooperation at bar while working with up to two other baristas To Apply: Please submit a resume.

Application deadline: 11:59pm September 20, 2026

📌 Customer Service Representative - Blue Chip Cafe (Vancouver)
🏢 UBC AMS
📍 Vancouver