Customer Success Manager

Location: Remote (U.S., Canada, or UK)

Employment Type: Full time

Department: Customer Success

Overview

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

What the Ideal Candidate Brings

- 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment

- Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance

- Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations

- Comfort operating in early-stage or high-growth environments requiring adaptability and ownership

- Strategic mindset with the ability to connect product value to measurable business outcomes

- Alignment with a high-ownership, high-impact culture

Key Responsibilities

- Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion





- Understand customer goals and workflows to drive long-term value realization

- Serve as a trusted advisor on QA and automated testing best practices

- Develop and execute success plans linking product usage to business impact

- Maintain strong alignment with both technical and executive stakeholders

- Proactively identify risks, manage objections, and handle escalations with urgency and clarity

- Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes

- Own forecasting, renewals, and expansion opportunities across assigned accounts

- Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Compensation

United States:

- Base: $100K–$140K

- OTE: $120K–$180K

Canada:

- Base: $137K–$191.8K CAD

- OTE: $164.4K–$246.6K CAD

United Kingdom:

- Base: £78K–£109.2K

- OTE: £93.6K–£140.4K

Benefits & Perks

- 100% medical, dental, and vision coverage

- 28 days of PTO

- Remote-first culture with location flexibility

- High-impact, fast-growing environment

- Strong ownership culture

Interview Process

- Submit a 1–2 minute video describing:
- What excites you about this CSM role

- How you handled a customer objection during a renewal or expansion

- 30-minute recruiter conversation

- Take-home exercise

- Take-home review with leadership

- Hiring manager interview

- Offer ?

Work Authorization Requirement:

Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

📌 Customer Success Manager (Canada)
🏢 SourceDirect Talent
📍 Canada