Lead the transformation of Novisto's global services organization as the Director of Customer Delivery & Services. Drive scalable solutions, improve customer outcomes, and generate revenue through implementation and advisory services. In this role, you will define the vision and commercial success of Novisto's Customer Delivery.

Your expertise will elevate customer value while creating an effective delivery model through people, processes, and technology. You are expected to establish service standards that ensure operational efficiency alongside quality customer outcomes. Key Responsibilities:

- Define and execute the global services strategy
- Establish service delivery standards for enhanced adoption
- Build a services queue with transparent SLAs and performance metrics




- Turn delivery tasks into standardized, AI-assisted workflows
- Act as a direct leader for the ESG Analyst and Customer Support teams Requirements:
- 7+ years in SaaS Professional and Advisory Services
- Experience in defining services strategy and ownership
- Hands-on service packaging and implementation experience
- Proven delivery infrastructure development skills
- Leadership in specialist teams with a focus on process change Lead Novisto's mission to empower sustainability through impactful customer delivery and service excellence.

📌 Director of Customer Delivery at Novisto (Montreal)
🏢 Net Impact
📍 Montreal