We're looking to hire a Dispatch Administrative Clerk (With Intermodal experience).
Applicants must be Canadian Citizens or Permanent Residents.
Duties
- Providing exceptional customer service at all times.
- Provides support and back up to Dispatch team - LCL & FCL and other Administrative staff.
- Follows agreed company processes and protocols in the Dispatch department, including use of systems and software.
- Continue nurturing the ITN Logistics Brand as a quality, customer-centric, timely service provider that delivers against its value proposition.
- Attending to customer calls, issues and complaints.
- Receives inbound and outbound orders.
- Update the whiteboards with day to day deliveries & export pick-ups.
- Sending status reports when required.
- Tracking shipments in all rail yards - CN/CP, etc.
- Scheduling appointments to ensure timely deliveries / and to avoid storage.
- Ensuring reservations are scheduled for shipments out of CN/MALPORT and ensuring RV times correlate with shipment appointments.
- Making RV’s for empty container returns and Export booking’s - advising ITN rep/customer if any difficulty with Export booking #’s (capacity).
- Creating and updating Cargowise - including, but not limited to “T” Jobs, printing orders,
billing, putting costs, driver’s pay, PODs.
- Making and updating warehouse schedule on a daily and weekly basis.
- Ensure the resources in the dispatch function of the company are managed effectively to achieve maximum efficiencies.
- Continued nurturing of the relationship with current accounts.
- Complete other administrative functions that support the daily requirements of the department.
Knowledge and Skills Required:
Education and Industry Knowledge:
- 1-2 years knowledge in Administrative functions.
- Experience in Intermodal a requirement.
- Knowledge of working on Cargowise software an asset.
Technical Skills / Qualifications:
- Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset.
- Excellent problem-solving skills.
Other:
- Required to work a adaptable schedule of 8 hours daily shifts, Monday to Friday.
- Ability to communicate in a manner, which is clear, effective, and respectful.
- Detail-oriented.
- Good organization skills while working in a fast-paced environment.
- Ability to Multitask and meet deadlines with minimum disruption.