Gandy Installations is hiring a Dispatch/Parts Coordinator to keep our residential HVAC service work moving. You will schedule the right technician for each call, keep customers informed, and make sure parts and job information are ready when the team needs them. This is a busy, hands-on office role for someone who can make sound decisions, stay organized, and follow through.

What you will do

- Answer calls and emails, assist with service or quote appointments, qualify incoming leads, and send them to the appropriate team for follow-up.
- Order and track repair parts and filters, coordinate supplier pick-ups and deliveries, and give technicians accurate purchase order and pick-up details.
- Follow up on parts arrivals, warranty paperwork, customer approvals, and outstanding repairs so work does not stall.
- Maintain accurate customer records, service notes, lead information, quotes, and administrative reports; support the Service Manager and work closely with the office and sales teams.
- Provide clear, courteous service when priorities change or a customer has a concern.
- Keep stock of Filters, consumables and parts in warehouse
- Claim warranty on parts and labor for service work.
- Open/close plumbing jobs as well as schedule return visits with customers.
- Keep track of commercial maintenance agreements and schedule them with clients.
- Dispatching for service and plumbing departments. Communicating with customers and technicians to keep on schedule.

What you bring

- At least one year of customer service or administrative experience,



with a professional phone manner and strong written communication.
- The ability to prioritize several live issues, pay attention to details, and complete follow-up without constant supervision.
- Comfort with computers and office software, including Word, Outlook, and Excel; willingness to learn our service systems.
- A practical, customer-focused approach and confidence discussing appointments, quotes, and service options.
- A valid BC driver’s licence and clean driving record.
- Experience in dispatch, parts coordination, warranty administration, HVAC, or a call centre is an asset.

Why join Gandy Gandy Installations is a third-generation heating and cooling company serving BC since 1957. We value customer service, integrity, adaptability, and pride in workmanship. You will work with a collaborative service team, have opportunities to learn and grow, and receive extended health and dental advantages.

Pay: $21.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Ability to commute/relocate:
- Langley, BC V3A 5E6: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Office 365: 1 year (preferred)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Dispatch and Parts Coordinator (Langley)
🏢 Gandy Installations
📍 Langley