The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Status: Full time

Schedule: 7:00 am - 3:00 pm

Additional requirements: flexibility based on operational needs Number of positions: 1 Start Date: ASAPUnion: This is part of the OPSEU GTA East collective agreement This vacancy is for an existing position.Your responsibilities will include: Answering incoming client calls for pickups and dispatching information to the assigned courier route

Managing client questions and concerns regarding schedules, supplies etc.

Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slot

Perform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels, etc.



Record and report any missed pickups and act as the initial investigator; track and investigate missing totes

Provide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.

Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S; mandates

Provide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.

What you bring to the role: High school diploma or equivalent experience

1 to 2 years logistics and/or dispatch experience or relevant work experience.

Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systems

Ability to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as required

At least 1 year of experience working in a fast-paced, client-focused workplace preferred

📌 Dispatch Coordinator (OPSEU GTA East) (Toronto)
🏢 Lifelabs
📍 Toronto