Support donor engagement as a Donor Care Associate with Children Believe. Deliver exceptional service across multiple channels in this hybrid role, enhancing supporter retention and satisfaction.

As a Donor Care Associate at Children Believe, you will be the primary contact for current and potential supporters. This role requires a focus on delivering top-notch customer service, handling inquiries, and processing donations. You’ll also engage in proactive retention strategies while ensuring accurate data management and correspondence.

Key Responsibilities: • Handle inbound calls, emails, letters, and messages effectively • Process donations and manage account updates • Achieve goals in service standards and performance metrics • Maintain quality assurance for communications and data • Conduct follow-up calls to strengthen donor relationships

Requirements: • Two years in a customer service or call center role • Solid communication skills in English • Experience with complaint resolution and empathy • Basic proficiency in MS Office and databases • Willing to work flexible hours and overtime as needed

This position is essential for nurturing supporter relationships and ensuring a positive donor experience.

📌 Donor Care Associate at Children Believe (Winnipeg)
🏢 Children Believe
📍 Winnipeg