We are currently looking to fill an Evening shift (Monday to Friday 12:00-9:00pm) full time 42.5 hours per week. There is a scheduled Saturday shift in rotation. Training will take place on a Day shift schedule, once completed the applicant will move to the evening shift where an additional wage premium will be applied.

Previous experience in Heavy Truck Industry experience is required.

A Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.

Key Responsibilities:

- Greet customers promptly and professionally, establishing strong working relationships.
- Maintain high levels of customer satisfaction and retention/
- Translate customer-reported problems to actionable work orders.
- Maintain customer records and enter data into computer databases
- Communicate technical information clearly to customers, including recommended repairs and maintenance.
- Prepare detailed cost estimates and obtain customer approvals.
- Monitor repair progress and provide timely status updates.
- Collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services, escalate to management as required.
- Review completed work orders for accuracy before closing.




- Maintain and establish digital communication with customers
- Obtain customer signature on repair orders.
- Other duties as assigned by management from time to time.

Basic Qualifications

- Previous experience in Heavy Truck, Automotive or related industry experience.
- High School Diploma or equivalent. College or post-secondary education is preferred.
- Competency in the following areas required; customer service, administrative skills, proficiency with software and computers.
- Solid interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- Must possess a current and valid G class driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
- Driver's Abstract
- Criminal Record Check
- Ability to speak is considered an assest
- The related duties as assigned by management from time to time.

We offer exceptional compensation and perks, RRSP, training, and opportunity for advancement. Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Evening Service Advisor (Ottawa)
🏢 Francis CanadaTruck Centre
📍 Ottawa