Become a key player at 360insights as a Bilingual Customer Care Professional fluent in French and English. This role emphasizes delivering stellar support via diverse communication channels. As the initial point of contact, you will assist consumers and sales associates with inquiries related to incentive program claims.

Your role involves using internal systems to resolve concerns promptly while ensuring a pleasant customer experience. Building rapport and trust is crucial in this full-time position. Key Responsibilities:

- Provide support through phone, email, and live chat.
- Resolve customer inquiries and issues quickly.
- Document customer interactions for service improvement.
- Convey customer feedback to identify trends.
- Suggest enhancements to minimize repeat inquiries. Requirements:
- Proficient in both French and English.
- Prior experience in customer service roles.
- Familiarity with Microsoft Word and Excel.
- Robust problem-solving and analytical capabilities.
- Effective organizational and follow-up skills. Utilize your bilingual customer service expertise to elevate experiences at 360insights.

📌 French/English Customer Care Professional (Moncton)
🏢 360insights
📍 Moncton