Job Summary

Looking for a dynamic and friendly individual to join our Front Desk Agent Team.Register and assign rooms to guests Managing telephone/online/in person reservations and inquiries. Respond to guest needs, requests, and complaints Financial transactions including payments from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Other related duties as assigned. Maintain a high standard of personal hygiene and appearance concierge services as required.

Must be adaptable to be able to work a variety of shifts, including evenings, weekends and statutory holidays and step in on short notice.

Duties (not limited to)

- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys.
- Must follow company policies & procedures.
- Able to handle pressure, able to work without supervision.
- Must have knowledge of Opera PMS system.
- Able to multi task
- Effective conflict management and decision-making
- Previous experience in a hotel Industry.
- Ability to use a variety of computer applications
- Cash handling experience is an asset
- Administrative skills
- Time management skills
- Working knowledge of the facility, services and local area.
- Print updated in-house, arrival, departure,



and room status reports every two hours pending activity.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Take and record telephone, e-mail, or written message for staff members.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
- Performs other duties as required

Experience

- Previous experience in front desk operations or hospitality is highly preferred
- Bilingual or multilingual abilities are a strong plus for serving diverse guests effectively
- Excellent phone etiquette and communication skills are essential for engaging with guests and team members
- Familiarity with multi-line phone systems and hotel management software enhances efficiency in daily tasks
- Strong customer service orientation with a friendly attitude and problem-solving mindset
- Experience working in a hotel environment or similar customer-focused setting is advantageous
- Ability to handle multiple responsibilities simultaneously while maintaining professionalism under pressure

Pay: $17.00-$18.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Front Desk Agent/Night Auditor (Calgary)
🏢 Holiday Inn Express u0026 Suites Airport Calgary
📍 Calgary