READ CAREFULLY BEFORE APPLYING

Konga Fitness & Martial Arts is looking for a mature, highly organized, and experienced General Manager to become the operational anchor of our facility.

This is not a Monday-to-Friday, 9-to-5 position.

This is a hands-on management position in a small business. We operate with a lean team and may have only 2 part time receptionists, 1 sales staff member, and coaches supporting the General Manager.

The General Manager is expected to oversee and personally handle any area of the business when needed. This is not a position where you simply delegate responsibilities to a large staff.

There is no job that is too big or too small.

You may be required to:

- Manage staff
- Work the front desk
- Handle member accounts
- Correct Mindbody
- Resolve billing issues
- Assist with sales
- Manage renewals and cancellations
- Open or close the facility
- Answer phones
- Clean equipment
- Mop floors
- Clean washrooms
- Clean vomit
- Perform any other reasonable task necessary to keep the gym operating properly

If something needs to be done, the General Manager takes ownership and gets it done. The goal is for the General Manager to run Konga Fitness & Martial Arts independently without requiring the Owner to be physically present.

AVAILABILITY The gym operates 7 days a week, including mornings, evenings, and weekends.

The General Manager must have significant scheduling flexibility and be prepared to work:

- Evenings
- Weekends
- Split shifts based on business needs

This is not a 24/7 on-call position. However, reasonable management availability is expected while the gym is open when an important issue requires attention. Candidates seeking strictly daytime, Monday-to-Friday hours should not apply.

KEY RESPONSIBILITIES

Operations & Management:

- Oversee the entire day-to-day operation of the facility
- Run the facility when the Owner is not physically present
- Manage staff performance, attendance, punctuality, and accountability
- Manage and support front desk operations
- Ensure policies, procedures, and systems are followed
- Resolve operational and member issues




- Maintain accurate reports, checklists, and documentation
- Ensure the facility remains clean, safe, organized, and professional
- Personally complete operational, administrative, front desk, or cleaning duties when required

Mindbody, Billing & Administration: Mindbody accuracy is a major responsibility of this position.

The General Manager must ensure that what is recorded in Mindbody matches what is actually happening inside the gym, including:

- Memberships and member accounts
- Payments and billing
- Attendance and bookings
- Classes and appointments
- Staff and coach activity
- Membership changes, suspensions, and cancellations
- Outstanding payments and account issues

The General Manager must be comfortable personally working inside Mindbody and correcting issues. Sales, Retention & Renewals:

We have a salesperson responsible for the majority of day-to-day sales. The General Manager is responsible for overseeing the sales process and its results, including:

- Lead follow-up
- Trials
- Conversions
- CRM accuracy
- Staff accountability

The General Manager must also oversee and participate when necessary in:
- Member retention and follow-up
- Membership renewals
- Cancellation and suspension requests
- Member complaints and concerns
- Members at risk of cancelling
- Sales when additional support is required

Leadership & Accountability: We need someone with strong management experience who can manage AND do.

The General Manager must be able to:

- Lead by example
- Hold staff accountable
- Make decisions independently
- Solve problems
- Manage multiple priorities
- Take ownership without constant supervision

"That's not my job" does not work in this position.

MINIMUM QUALIFICATIONS





You will be automatically rejected if you do not meet ALL of the following requirements:

- Minimum 3 years of management experience
- Minimum 3 years in the fitness industry
- Minimum 2 years of sales experience
- Previous administrative or operations experience
- Strong leadership and people-management skills
- Experience in a gym, fitness facility, medical office, physiotherapy clinic, chiropractic clinic, or similar service-based business
- Strong computer and organizational skills
- Excellent verbal and written communication skills
- Excellent attention to detail
- Proven ability to multitask and solve problems independently
- Availability for evenings, weekends, and split shifts

Mindbody experience is a strong asset. COMPENSATION & BENEFITS

Compensation: $45,000–$73,000 per year

Including base salary, commissions, and performance bonuses

Compensation includes

- Base salary
- Sales commissions
- Performance bonuses
- Complimentary Konga Fitness & Martial Arts membership
- Chiropractic benefits
- Growth opportunities

Higher compensation is tied to performance, including:

- Operations
- Leadership
- Member retention
- Sales results
- Overall contribution to the business

WHO WE ARE LOOKING FOR We are looking for someone who wants to take real ownership and responsibility for running the day-to-day operations of Konga Fitness & Martial Arts.

If you are looking for a position where you can make decisions, lead a team, solve problems, and take genuine ownership of the facility, this role may be for you. This role is ideal for someone who loves the gym and is passionate about it, or someone who wants to open a gym in the future.

Pay: $45,000.00-$73,000.00 per year

Application question(s)

- Do you live at least 20 minutes from Konga Fitness & Martial Arts?
- Are you 100% available to work on weekends if needed?
- Did you read the description of this job posting? This is important and a requirement to get hired. Please read it carefully before officially applying.

Work Location: In person

📌 General Manager (Mississauga)
🏢 Konga Fitness
📍 Mississauga