EMPLOYMENT TYPE: Part Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

Guest Service Agent This position delivers the first impression our guests have when they stay with us.

The Guest

Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.

Job Duties Greet and communicate with guests in a professional manner.

Register arriving guests and assign rooms.

Making and modifying reservations.

Maintain an inventory of vacancies, reservations, and room assignments.

Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.

Present statements of charges to departing guests and receive payment.

High level of proficiency Opera/Opera Cloud

Take over from the personnel on previous shifts, checking and accepting float and takings.

Work closely and professionally with all hotel departments.

Ensure public spaces are maintained and well presented.





Perform all other duties as assigned or needed.

Requirements High School Diploma, G.E.D. or equivalent

Experience in customer service

Robust working knowledge of hospitality industry principles, methods, practices, and techniques

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

Exceptional conflict resolution, and objection handling skills

Able to respond quickly in a dynamic and changing environment.

Able to build and maintain lasting relationships with other departments, key business partners, and guests.

Able to effectively communicate both verbally and in writing. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS Rewards, Recognition, Team Events &

- Milestone Awards

Team Member and Friends &

- Family Hotel Discounts

Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!

Discounts at Grouse Mountain &

- Revelstoke Mountain Resort

Career Development, Training &

- Internal Promotion Opportunities

Employee &

- Family Assistance Program (Mental Health, Legal &
- Financial Support)

Employee Referral Bonus Program

RRSP Matching Program

Extended Health, Dental, Vision &

- Life Insurance

Complimentary Hotel Stays

Tuition Credit Program

Supportive, Inclusive Workplace Culture

📌 Guest Service Agent (Toronto)
🏢 The Sutton Place Hotels
📍 Toronto