Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy environment.

As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in quick-paced settings. You will manage inquiries, reservations, and provide accurate information about our tours. Your skill in building relationships will be critical in supporting our operations effectively.

Key Responsibilities:



• Manage digital bookings and inquiries for tours and experiences • Ensure excellent phone coverage and response to guest concerns • Deliver personalized service by establishing client rapport • Oversee reservations through platforms like Viator and Expedia • Work collaboratively with the Dispatch team for tour logistics

Requirements: • Experience in customer service or call centers • Flexibility to work evenings, weekends, and holidays • Excellent verbal and written communication skills • Administrative skills with attention to detail • Knowledge of tourism in Vancouver is a plus

Utilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.

📌 Guest Service Specialist at Big Bus Tours (Winnipeg)
🏢 Big Bus Westcoast Sightseeing
📍 Winnipeg