JOIN THE HANKKI OPENING TEAM

HANKKI Canada Inc. is looking for a motivated and experienced Store Leader to join our West 85st location in Calgary.

As a HANKKI Store Leader, you will help lead daily restaurant operations, support front-of-house and back-of-house team members, maintain food and service standards, and contribute to building a positive and accountable team from Day One.

This position is designed for candidates with restaurant leadership experience. The successful candidate’s compensation, responsibilities, and level of operational ownership will be determined based on their experience, leadership capabilities, and knowledge of restaurant operations.

ABOUT HANKKI

At HANKKI, work is more than just a job. It is an opportunity to develop practical skills, build confidence, and grow as a leader through hands-on experience, teamwork, and ongoing training.

Since opening our first location in 2019, HANKKI has grown into a recognized Korean quick-service restaurant brand with locations across Alberta, a food truck, and continued expansion underway.

Your growth does not stop at the kitchen or counter. HANKKI provides opportunities to develop into store leadership, training, new store opening, franchise support, operations, marketing, finance, human resources, and other Head Office roles.

COMPENSATION

$39000–$70,000 per year, depending on experience, responsibilities, and position structure.

The position may be structured as hourly or salaried based on the successful candidate’s experience and assigned scope of responsibility.

POSITION OVERVIEW The HANKKI Store Leader is responsible for supporting the successful daily operation of the restaurant and creating a positive experience for both customers and employees.

Depending on your experience, you may lead assigned shifts or take broader ownership of staffing, scheduling, inventory, cost control, sales performance, employee development, and overall store operations.

KEY RESPONSIBILITIES

Store Operations

- Lead and support daily restaurant operations across front-of-house and back-of-house areas
- Ensure smooth, efficient, and high-quality service throughout each shift
- Maintain a clean, safe, organized, and welcoming restaurant environment
- Ensure compliance with HANKKI operating procedures, food safety requirements, and workplace health and safety regulations
- Complete and supervise opening,



closing, cash-handling, and daily operational procedures
- Monitor food quality, order accuracy, preparation times, and customer service standards
- Identify operational issues and take appropriate action to resolve them

Team Leadership and Development

- Lead team members by example and provide clear direction during each shift
- Support the recruitment, interviewing, onboarding, and training of new employees
- Train team members on HANKKI recipes, service standards, food safety procedures, and workplace expectations
- Assign tasks based on operational priorities and monitor their completion
- Provide regular coaching, feedback, recognition, and development support
- Help employees strengthen their operational, communication, and leadership skills
- Address performance or workplace concerns professionally and respectfully
- Build a positive and inclusive team culture aligned with HANKKI’s values:

Help Each Other

Act With Heart

Nurture the Team

Keep the Promise

Kindness Matters

Include Everyone

Customer Experience

- Lead by example in providing warm, attentive, and memorable customer service
- Ensure orders are prepared accurately and according to HANKKI’s quality standards
- Respond to customer questions, concerns, and complaints professionally and promptly
- Support the team in maintaining efficient service during busy periods
- Encourage appropriate upselling and help the team achieve store sales targets
- Identify opportunities to improve the overall customer experience

Staffing and Scheduling

- Support or manage employee scheduling based on projected sales and operational requirements
- Monitor employee attendance, punctuality, availability, and shift coverage
- Adjust staffing levels and task assignments based on business volume
- Coordinate shift coverage when unexpected staffing issues arise
- Communicate staffing, performance, and employee concerns to senior leadership or Head Office




- Maintain appropriate labour levels while supporting service quality and employee well-being

Inventory and Cost Control

- Monitor inventory levels and support accurate ordering and product receiving
- Complete or supervise inventory counts
- Ensure food and supplies are properly stored, labelled, rotated, and organized
- Monitor product usage, portion control, and food waste
- Review sales, labour, inventory, and cost information when required
- Help improve ordering and operational practices to support profitability
- Communicate product shortages, quality concerns, and ordering issues promptly
- Work with suppliers and Head Office to maintain reliable and cost-effective product availability

Business Performance

- Support the location in meeting sales, labour, food cost, quality, and customer service targets
- Review operational and sales reports and identify opportunities for improvement
- Help implement procedures that improve productivity, consistency, and profitability
- Communicate store results, challenges, and operational needs to senior leadership
- Take ownership of assigned goals and follow through on operational commitments
- Support local promotions, sales initiatives, and company-wide campaigns

Collaboration and Communication

- Work closely with other HANKKI Store Leaders, franchise partners, and Head Office departments
- Participate in leadership meetings, training sessions, and company communication channels
- Share operational insights and best practices with other HANKKI locations
- Maintain clear and qualified communication with employees and leadership
- Support current store openings, company events, promotional campaigns, and special projects
- Assist at other HANKKI locations, events, or food truck operations when required

Pay: $39,000.00-$70,000.00 per year

Advantages

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care

Application question(s):
- What is your favourite Hankki dish?
- Do you have a valid driver's licence and reliable transportation?
- Which leadership position are you most interested in — Manager or Supervisor?
- What area of Calgary do you currently live in, and approximately how long would it take you to commute to West 85st locations?
- when would you be available to start?

Work Location: In person

📌 HANKKI Store Leader (Calgary)
🏢 Hankki West 85st
📍 Calgary