Company profile:

Holiday Inn Express & Suites, located in Colwood, British Columbia, is a modern hotel serving the Westshore community of Greater Victoria. With 80 spacious guest rooms, contemporary amenities, and convenient access to local attractions, shopping, and dining, we are committed to providing a clean, comfortable, and welcoming stay for every guest. Our dedicated team takes pride in delivering high-quality service and maintaining strong workplace standards.

Position Overview:

We are seeking a reliable and detail-oriented Hotel Night Auditor to join our hotel team. The Night Auditor plays an important role in overseeing the hotel’s overnight operations, supporting a high standard of guest service, and helping ensure the accuracy and continuity of daily hotel operations. As a key overnight team member, this position also contributes to maintaining a safe, secure, and welcoming environment for guests and hotel facilities.

Main Duties and Responsibilities:

● Maintain accurate and up-to-date records of room availability, reservations, room status, and room assignments throughout the overnight shift.

● Welcome arriving guests, complete registration procedures, assign appropriate rooms, and assist with guest departures.

● Respond to guest questions regarding hotel services, amenities, reservations, rates, and nearby services or attractions.

● Address guest concerns and complaints professionally and take appropriate steps to resolve issues or escalate them when necessary.

● Review guest folios and charges at departure, process payments, and follow established cash and credit card procedures.

● Review and verify daily front desk and guest account records, including receipts, vouchers, room charges, and transaction summaries using the hotel’s computerized systems.

● Complete the nightly reconciliation of hotel revenues and payment settlements, including balancing cash, credit card,



and room-charge transactions against daily revenue records.

● Post outstanding charges, investigate discrepancies, correct identified errors where appropriate, and report unresolved variances to management.

● Prepare required night audit documentation, revenue summaries, and hotel operating reports for management review.

● Handle reservation requests, provide room availability and rate information, complete bookings, and support room sales and upselling opportunities when appropriate.

● Answer incoming telephone calls and provide accurate, courteous, and professional assistance in accordance with front office service standards.

● Coordinate with other hotel departments regarding guest requests, room status, maintenance concerns, and operational matters arising during the overnight shift.

● Monitor the hotel during overnight hours and follow established safety, emergency, and security procedures to help protect guests, employees, and hotel property.

● Respond appropriately to after-hours incidents or security concerns and notify management or the appropriate authorities when required.

● Maintain an organized, professional, and welcoming front desk environment while supporting consistent guest service throughout the overnight shift.

Position Requirements:

● Completion of secondary school.

● Post-secondary education in accounting, bookkeeping, front desk operations, hotel management, or a related field is preferred.

● Previous experience in accounting, night audit,



or hotel front desk operations is an asset.

● Experience using Opera Property Management System (PMS) or similar hotel management software is an asset.

● Strong computer skills, including proficiency with Microsoft Office applications.

● Ability to work accurately with guest accounts, payments, financial records, and daily reconciliation information.

● Strong communication and customer service skills for assisting guests in person and by telephone.

● Ability to work independently and exercise sound judgment during overnight shifts.

● First Aid and CPR certification are assets.

● Availability to work overnight shifts, including weekends and holidays, as required.

Personal Suitability:

● Excellent customer service skills.

● Dependable and comfortable working independently during overnight hours.

● Takes initiative and demonstrates ownership of assigned responsibilities.

● Strong attention to detail and problem-solving abilities.

● Organized and able to manage multiple priorities effectively.

● Good judgment and the ability to recognize and respond to guest needs.

● Able to remain professional and composed in stressful situations.

● Positive and service-oriented attitude.

● Solid teamwork and interpersonal skills.

● Reliable, responsible, and able to meet deadlines.

Contact information/how to apply:

Email resume to: [email protected]

As an equal chance employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

Pay: $21.00-$25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Hotel Night Auditor (Victoria)
🏢 Holiday Inn Express u0026 Suite Colwood
📍 Victoria