Manager, People & Culture

Our Heroic Story

What began with a personal search for better care revealed a simple truth. How you age changes everything. Families needed more than support. They needed care that felt human, consistent, and worthy of trust. That belief became the foundation of Hero Home Care and a commitment to transform how care is delivered for a better aging journey.

Since then, Hero Home Care has been trusted by more than 3,000 families and has delivered over 1,000,000 hours of in-home care across its communities. Each hour represents more than service. It represents trust, relationships, and the privilege of being part of someone’s life.

At its core, Hero Home Care believes home care is about more than just care. It is about helping people stay connected, supported, and living the life they love, with a focus on helping people live more Moments That Matter™ each and every day.

Who We’re Looking For:

We are looking for an energetic, hands-on People & Culture Manager who loves elevating great teams to perform their best, improving employee’s experience at work, working through detailed process maps to find efficiencies and deliver better outcomes and getting into the details required to make strong people systems work.

This important role will improve caregiver and employee retention, improve employee education and engagement and create new opportunities for Hero Home Care employees to thrive and grow.

This is not a role for someone who wants to sit above the work and delegate it. You will work side by side with our leadership team and our recruiting and onboarding team, helping solve real-time People & Culture challenges while building stronger, more scalable systems for the future.

You bring strong working knowledge of BC Employment Standards and understand the realities of supporting both casual and full-time employees in a fast-paced, service-driven business. You are the combination of a thoughtful People & Culture professional and a hands-on builder. You know how to recruit, interview, onboard, support, coach, document, organize, improve, and follow through.

You have experience actively reviewing, enhancing and improving enterprise level employee recruitment and onboarding platforms, such as Dayforce.

You are comfortable working between Hero Home Care’s strategic vision and daily execution. One moment you may be reviewing employee NPS scores, then moving on to finessing an employment agreement or tightening an HR process, and the next you may be interviewing a candidate, helping a recruiter strengthen a hiring pipeline, supporting a manager through a people challenge, or improving an onboarding workflow. You naturally work across departments and with different leaders, taking time to understand what is actually happening before jumping to a solution.

You listen, ask good questions, and then act with clarity and purpose.

The ultimate outcome of your daily actions with our People and Culture team is delivering a ‘Best Place to Work’ award for Hero Home Care!

You are an in-person, in-office People & Culture leader who thrives in an entrepreneurial growth environment where priorities evolve and impact matters. You bring energy to the office, enjoy collaborating face to face, and are motivated by building something better rather than maintaining the status quo.

You are organized, solutions focused, curious, and willing to challenge old ways of doing things when a better solution exists. At your core, you are a problem solver who enjoys helping people succeed while creating the systems, accountability, and structure required for a growing organization.

A Day In The Life Of This Role:

This role is responsible for supporting and strengthening Hero Home Care’s People & Culture function across recruitment, employment practices, onboarding, employee development, HR systems, and day-to-day people support.

You will ensure employment agreements, policies, procedures, and People & Culture practices are aligned with BC Employment Standards and evolving regulatory requirements. You will help review, update, document, and implement policies and processes so they are clear, practical, compliant, and consistently followed across the organization.

You will be deeply involved in our recruitment function, working side by side with our recruiters to attract, vet, interview, and hire high-quality casual, part-time, and full-time employees in a highly competitive hiring environment.



You will help strengthen recruitment pipelines, working with schools and universities to identify and employ the best of the best from graduating classes, evolve candidate screening and interviewing, experiment with new recruiting strategies, and build relationships with schools, community organizations, and other talent sources.

You will help build and continuously improve recruiting, onboarding, employee development, and what we call “everboarding.” You will turn ideas into practical tools, workflows, templates, programs, and processes that managers and employees can actually use.

This role will also support the continued development of employee performance management systems, including role scorecards, employee reviews, manager tools, and clearer accountability across teams. You will work with leaders to ensure employees understand what success looks like, receive useful feedback, and have opportunities to continue growing.

You will help improve Hero’s HR technology and People & Culture workflows, identifying opportunities to automate repetitive work, reduce administrative friction, improve data accuracy, and create a stronger digital experience for both candidates and employees.

This role plays an important part in creating a scalable, accountable, high-energy People & Culture function that supports Hero Home Care’s continued growth.

What You Are Responsible For:

● Review employee NPS (eNPS) scores and build executable actions plans to improve Hero Home Care’s eNPS. You will be a significant driver of our goal to build Canada's most engaged, capable and empowered home care team, achieving an eNPS of 70+ from both Heroes and Hero Central team members, by creating an exceptional employee experience that attracts, develops, retains, and grows the Heroes and leaders required to achieve our vision.

● Work side by side with our recruiting team to improve our process for attracting, vetting, interviewing, and hiring exceptional casual, part time, and full-time employees in a competitive hiring environment.

● Apply British Columbia Employment Standards Act to update, organize, and implement employment agreements, HR policies, procedures, and documentation so they remain compliant, current, clear, and consistently followed.

● Develop new, creative and practical recruiting solutions, leveraging local schools and academies to hire the best graduates to strengthen candidate pipelines, improve hiring efficiency, and increase our ability to attract people who genuinely align with Hero Home Care’s values and culture. Working with our recruiters and leadership team to build stronger relationships with schools, community organizations, training programs, and other sources of great caregiver and office talent.

● Create and continuously improve candidate screening, interviewing, reference checking, hiring, and documentation processes so we can hire without creating unnecessary complexity.

● Elevate Hero’s onboarding, training and “everboarding” experience by helping build branded, practical, easy-to-follow programs that support both new and existing employees.

● Develop and improve performance management tools, employee review processes, role scorecards, development plans, and other systems that strengthen accountability and employee growth.

● Support the evolution of Hero’s HR technology stack by improving workflows and helping optimize platforms including Indeed, Dayforce, and our corporate career site to create a better candidate and employee experience.

● Identify recurring People & Culture challenges and build practical systems and processes that address root causes rather than repeatedly solving the same problem.

You are joining us to roll up your sleeves, jump in, dig in and work side by side with our current People and Culture team to help build a stronger People & Culture function from the inside out.

We are building something special, and we can’t wait to meet the person who wants to help us make it even better.

Experience Required:

To be successful in this role,



you must have:

● 5+ years experience building employee engagement and experience programs that create a healthy, thriving work environment where employees rank their employee as the best place to work and give their employers promoter scores of 70+.

● 5+ years of progressive People & Culture, Human Resources, Talent Acquisition, or related experience, with meaningful hands-on responsibility for recruiting, onboarding, employee relations, and HR processes.

● 3+ years of direct recruiting and hiring experience in a competitive environment involving casual, hourly, part time, and/or full-time employees.

● Experience developing relationships with local schools and universities to recruit top-tier candidates.

● Experience working directly with managers and employees on day-to-day People & Culture matters, including performance conversations, coaching, documentation, employee relations, and employee transitions.

● Strong working knowledge of British Columbia Employment Standards and experience applying employment legislation to practical workplace situations. ● Experience creating, updating, and implementing HR policies, employment agreements, processes, templates, and employee documentation.

● Experience improving onboarding, training, employee development, performance management, or related People & Culture programs.

● Comfort working with HRIS, ATS, payroll, and recruiting technology. Experience with Dayforce and Indeed is strongly preferred.

● Experience working in a high-growth, entrepreneurial, service-driven organization where priorities evolve and employees are expected to take ownership and solve problems.

● Experience recruiting, hiring, or supporting employees in senior home care, healthcare, hospitality, retail, or another high-volume service environment is a strong asset. ● A Human Resources designation such as CPHR, or progress toward one, is an asset.

Living Our Values Every Day:

At Hero Home Care, our values are not just pretty words on a wall. They guide how we show up for members, families, and each other. The following are our values that we use to make decisions big and small, including who we hire to join our team.

Do these core values resonate with you? If they do, apply to this opportunity and we will reach out to you if we feel you are a great experience and values fit!

People Come First: Putting people first means you treat everyone with dignity and respect. You see the whole human, not just the task. You communicate openly and protect trust.

Commit To It: Committing to it means you do what you say you will do. You take responsibility for outcomes. You show up prepared and dependable.

Go Above & Beyond: Going above and beyond means you notice the details. You bring creativity and heart. You look for small ways to make a big difference.

We Do 1% Better: Doing 1% better means you are reflective and coachable. You believe that small improvements, every day, create lasting change.

What We Offer:

Hero Home Care is designed to provide leaders with meaningful autonomy, strong support and the opportunity to build something impactful, durable and meaningful!

In this role, you will receive:

● Compensation: $80K per year plus benefits

● Paid vacation

● Health benefits

● Meaningful ownership and a voice in building the People and Culture Team ● An opportunity to positively impact and evolve our Hero culture into an award-winning organization.

● A close mentorship and partnership with the leadership team

● This opportunity combines entrepreneurship, community leadership and purpose while building a business that helps families experience a better aging journey.

Pay: $80,000.00 per year

Benefits

- Casual dress
- Company events
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:
- North Vancouver, BC V7M 1E8: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you currently have CHRP designation or similar?

Experience:
- progressive HR experience with HR technology (HRIS): 5 years (required)
- employee development, reviews, terminations and severance: 5 years (required)
- senior home care employee recruiting, hiring, management: 2 years (preferred)
- recruiting, hiring, onboarding, and developing employees: 5 years (required)
- integration aHCM and ATS (Dayforce and Indeed preferred): 2 years (required)

Work Location: In person

📌 Human Resources Manager (North Vancouver)
🏢 Hero Home Care
📍 North Vancouver