Founded in 1931, Reggin Technical Services Ltd. has proudly served Calgary and the surrounding area for more than 90 years. We are a locally owned multi-trade contractor specializing in plumbing, HVAC and electrical services for commercial and multi-unit residential buildings.
As we continue to grow, including the expansion of our operations into Edmonton, we are strengthening our Accounting & Administration team to support our customers and operations across Alberta.
At Reggin, we are committed to delivering the best not only to our clients but also to our employees. We foster a friendly, open and collaborative environment where team members are encouraged to grow and excel.
We deeply value responsibility and accountability. We believe in taking ownership of our work, following through on commitments and being answerable for outcomes.
The Role
We are looking for an experienced, detail-oriented Invoicing & Customer Service Representative to join our Accounting & Administration team.
Invoicing is a primary focus of this position. The successful candidate will be responsible for reviewing completed work, preparing accurate invoices and ensuring they are sent to customers promptly.
This role requires more than data entry. We are looking for someone who notices when information is missing, takes the initiative to follow up, and sees the invoicing process through to completion.
The position will also provide customer service and administrative support, including answering incoming calls and assisting customers with service requests.
Responsibilities
- Review completed work orders and supporting documentation for invoicing
- Prepare accurate customer invoices and ensure all billable labour, materials and other charges are captured
- Identify missing or incomplete billing information and follow up with the appropriate team members to resolve it
- Submit invoices promptly and according to customer-specific requirements
- Ensure invoices are sent to the correct customer contacts and/or uploaded through required customer portals
- Respond professionally to customer questions regarding invoices and service
- Answer incoming phone calls and assist customers with service inquiries
- Create and maintain service jobs and customer information in our systems
- Maintain accurate and organized customer and billing records
- Work closely with our Accounting, Operations and Dispatch teams
- Assist with other administrative duties as required
Qualifications
- Previous invoicing experience is required
- Strong attention to detail and a high level of accuracy
- Excellent organizational skills and the ability to manage a high volume of work
- Robust follow-through and the initiative to resolve missing or incomplete information
- Ability to prioritize effectively in a busy environment with changing demands
- Professional written and verbal communication skills
- Strong customer service skills and professional telephone manner
- Comfortable learning and working with accounting, service-management and customer portal systems
- Proficiency with Microsoft Outlook and Excel
- Experience with ServiceTitan is considered an asset
- Experience in construction, mechanical services or another service-based industry is considered an asset
What We Offer
- Competitive compensation of $25.00–$28.00 per hour, based on experience
- Comprehensive health and dental benefits
- Disability and life insurance
- RRSP matching program
- Paid time off
- Employee assistance program
- Vision care
- Wellness program
- In office parking
- Company events and employee programs
- A reliable, growing company with opportunities for training and professional growth
Pay: $25.00-$28.00 per hour Expected hours: 40.0 per week
Benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Application question(s):
- Briefly describe your invoicing experience, including the approximate volume of invoices you handled and the systems you used.