Become an integral part of our IT Dispatch Support team in New Zealand. This role focuses on field service coordination, ensuring swift resolutions to technical issues across multiple retail sites. The role of IT Dispatch Support Engineer demands a mix of technical knowledge and organizational skills, enabling the effective management of field engineers.

Your responsibilities will include dispatching engineers based on priorities, tracking SLAs, and ensuring customer satisfaction through timely updates and seamless communication. You'll have opportunities to work with various POS and IT environments to address challenges. Key Responsibilities:

- Manage field engineer dispatch and site scheduling
- Oversee ticket monitoring from assignment to closure




- Communicate with customers for efficient issue resolution
- Ensure proper documentation and handover processes
- Provide regular SLA tracking reports Requirements:
- 2+ years in IT support or field service roles
- Experience in managing retail IT systems
- Knowledge of ticketing systems, ideally ServiceNow
- Exceptional communication and multitasking skills
- Solid analytical abilities with attention to detail Embrace this opportunity to apply your IT expertise and coordination skills in a dynamic field service environment across New Zealand.

📌 IT Dispatch Support Engineer New Zealand (Canada)
🏢 Preferable - Crafting Careers
📍 Canada