Drive strategic design initiatives as a Lead Experience Designer with Intact in a hybrid role. Focus on improving employee experiences through journey mapping and innovative workflows. Intact's growing team is looking for a Lead Experience Designer to create engaging and accessible user journeys.

You will align service design with enterprise transformation initiatives while leading user research efforts. The role emphasizes developing effective, intelligent workflows that enhance outcomes across platforms. Key Responsibilities:

- Lead design strategies for IT Services aligned to transformation
- Develop end-to-end user journeys and service blueprints
- Simplify workflows and improve service delivery
- Conduct workshops and testing to refine user needs
- Partner with cross-functional leaders to ensure design intent Requirements:
- 7+ years in product or service design
- Proven impact through a robust design portfolio
- Experience with employee experience platforms
- Knowledge of AI concepts in workflows
- Bilingual required for Quebec interactions Utilize your design expertise and innovation skills to strengthen employee interactions within Intact's evolving services.

📌 Lead Experience Designer at Intact (Montreal)
🏢 Intact Financial
📍 Montreal