Position Summary

The Lounge Attendant is responsible for providing friendly, attentive, and efficient service to guests in the lounge area. This role ensures a positive guest experience while maintaining compliance with AGCO alcohol service regulations, health and safety standards, and Delta Bingo policies.

Key Responsibilities

Guest Service &

- Experience

- Greet and serve guests promptly, courteously, and professionally.

- Take orders accurately and deliver food, beverages, and other items efficiently.

- Respond to guest inquiries and resolve minor concerns or escalate to management as appropriate.

- Maintain a welcoming, clean, and safe setting for all guests.

Food &

- Beverage Service

- Prepare and serve alcoholic and non-alcoholic beverages in accordance with AGCO regulations.

- Follow responsible alcohol service practices, including verifying ID and monitoring consumption.

- Assist in food and beverage preparation, stocking, and presentation as needed.

- Handle cash, tabs, and point-of-sale transactions accurately.

Compliance &





- Safety

- Adhere to AGCO regulations, Delta Bingo policies, and standard operating procedures.

- Follow all health, safety, and sanitation guidelines.

- Report any unsafe conditions, incidents, or non-compliant behavior to management.

Teamwork &

- Communication

- Collaborate with other lounge and gaming staff to ensure smooth service.

- Assist with cleaning, setup, and closing procedures.

- Attend team meetings and training sessions as required.

Qualifications &

- Experience

- Previous experience in hospitality, food & beverage, or customer service is preferred.

- Strong interpersonal and communication skills.

- Ability to work in a fast-paced, guest-focused environment.

- Must be legally eligible to serve alcohol in Ontario (Smart Serve certification preferred or required).

- Ability to stand for long periods and lift up to 25 lbs as required.

📌 Lounge Supervisor (Evans) (Etobicoke)
🏢 Delta Bingo & Gaming
📍 Etobicoke