Job Summary

We are seeking an experienced, highly organized and service-oriented individual to oversee the day-to-day customer service and administration of our organization. This key role is responsible for ensuring the office operates effectively, professionally and cohesively, while providing an exceptional experience for our customers, employees, and business partners.

The successful candidate will be proactive, friendly and approachable, with the ability to anticipate needs, take ownership, ensure attention to detail and communicate professionally. This position works closely with the leadership team and all departments within the organization, including customers, and business partners.

Duties

Office Administration:

o Oversee the day-to-day operation of the office, including office related purchasing within an approved budget, coordinating courier, mail and shipping requirements and file organization.

o Handle incoming calls, emails, and mail, directing them to the appropriate team members.

o Maintain office supplies and equipment, ensuring a well-stocked and functional workspace.

o Assist with data entry, document preparation, and basic bookkeeping tasks.

o Coordinate meetings, travel arrangements, and company events including customer meetings, internal meetings, employee lunches and celebrations, and obtain quotes for venues and meal options.

o Work with vendors such as hotels and cell phone providers to negotiate favorable rates.

o Coordinate new employee onboarding and offboarding existing employees ensuring coordination with various departments.

o Ensure office is professional and organized.





o Track and maintain documentation for vehicle fleet, laptop computers and cell phones and related charges.

o Work closely across teams to support the Logistics, Finance, Sales and Production teams during peak periods.

Customer Service & Order Desk:

o Serve as a primary point of contact with customers, being approachable and providing professional, responsive service, via phone, email, and/or text.

o Process customer orders accurately and efficiently, ensuring timely fulfillment. Proactively address issues that may affect delivery or customer satisfaction o Resolve customer concerns or complaints, escalating complex cases when necessary.

o Maintain accurate records of customer interactions and orders.

o Ensure that customer service standards are consistently being met.

Requirements

You are a great fit for our organization if you have the following required skills and qualifications:

· Minimum 5 years in an office based environment, with customer service experience.

· Demonstrate exceptional attention to detail

· Proven track record of event planning including providing examples.

· Exceptional customer service orientation and professionalism.





· Strong interpersonal skills and the ability to work effectively with coworkers at all levels of the organization.

· Proven success in office administration, customer service, or a similar role.

· Excellent communication skills, both verbal and written.

· Strong organizational skills

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Dynamics BC ERP software would be an asset.

· Ability to manage multiple priorities in a fast-paced and changing environment.

· A positive, customer-focused attitude and a team-player mindset.

· Ability to work independently and take ownership of responsibilities from start to finish, ensuring a high level of confidentiality.

Please Note: This is not an entry-level position. We are seeking an experienced Customer Service Representative/Administrator with a minimum of 5 years of experience in a professional office environment handling customer inquiries, order processing, data entry, and administrative support. Applications that do not meet these minimum qualifications will not be considered.

Pay: $52,000.00-$56,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Application question(s):
- Do you have at least 5 years of experience in an office-based customer service role?
- Do you have at least 5 years of administrative experience in a professional office environment?
- How many years of experience do you have supporting customers by phone and email in a business environment?

Work Location: In person

📌 Office Administrator & Customer Service Representative (Oak Bluff)
🏢 ATP Nutrition
📍 Oak Bluff