Position Summary The People Operations Lead is responsible for leading the development and execution of Fitset Ninja's programs, policies, and processes that support employees and organizational success. This role oversees the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, training and development, compensation, benefits, policy compliance, health and safety, and offboarding.

As a member of the Corporate Leadership Team, the People Operations Lead partners with leaders across the organization to foster a positive workplace culture, supports long-term workforce and succession planning, and implements scalable people operation practices that align with Fitset Ninja's strategic goals.

Roles & Responsibilities

Recruitment, Onboarding & Workforce Planning

- Lead the full-cycle recruitment process, partnering with leaders to identify staffing needs and attract, assess, and hire qualified candidates.
- Review and maintain job descriptions, ensuring they accurately reflect role responsibilities and organizational needs.
- Develop and maintain recruitment processes, tools, and resources while training leaders on hiring best practices and standardized recruitment procedures.
- Coordinate all onboarding activities, including preparing employment agreements, collecting payroll information, certifications, and required employment documentation.
- Maintain and continuously improve the company onboarding program to ensure a consistent and engaging new hire experience.
- Support workforce planning by monitoring staffing trends, turnover, and future hiring requirements.
- Lead employee offboarding processes, including exit interviews, documentation, and system updates.

Employee Relations & Performance Management
- Serve as the primary resource for employees and leaders, providing guidance on policies, procedures, employment standards, and workplace concerns while maintaining strict confidentiality.
- Lead the annual performance review process for leadership positions and oversee the performance review process for all non-leadership positions.
- Coach and support leaders in addressing employee performance concerns through effective feedback, documentation, and development planning.
- Lead workplace investigations, performance issue investigations, and conflict management processes, ensuring fair, consistent, and confidential practices.
- Maintain accurate documentation related to employee relations matters and follow up to ensure agreed-upon action plans are implemented.

Training and Safety
- Oversee the implementation, administration, and continuous improvement of company training programs.
- Develop and maintain leadership training, People Operations resources, and employee development initiatives.




- Support leaders in developing their people leadership skills through ongoing education, training and guidance.
- Ensure organizational policies, procedures, and practices comply with Occupational Health and Safety requirements.
- Manage workplace injury claims, WCB administration, return-to-work coordination, and related documentation.
- Support the organization's health and safety initiatives, helping maintain a safe workplace for employees and participants.

Compensation, Perks & People Operations Administration
- Lead the annual compensation review process and oversee wage band reviews to support fair and competitive compensation practices.
- Manage employee benefits administration, including enrollments, changes, and employee support.
- Support payroll administration by ensuring employee information is accurate and payroll-related documentation is completed in a timely manner.
- Maintain accurate, secure, and confidential employee records, ensuring personnel files remain complete and up to date.
- Ensure Fitset Ninja policies, procedures, and practices comply with applicable employment legislation and organizational standards.
- Lead the ongoing review and maintenance of People Operations policies, Standard Operating Procedures, templates, and documentation.
- Maintain knowledge of employment standards legislation and manage organizational employment standards variances where applicable.
- Research and apply for grants, funding opportunities, and workforce development programs that support organizational initiatives.

Employee Engagement & Culture
- Lead employee engagement initiatives, including the annual employee engagement survey and employee recognition programs.
- Analyze engagement feedback and partner with leaders to develop initiatives that strengthen workplace culture.
- Support leaders in creating initiatives that foster an engaging, inclusive, collaborative, and high-performing workplace.

Leadership
- Serve as a member of the Executive Leadership Team, contributing to strategic planning and organizational decision-making.
- Participate in annual and quarterly EOS planning sessions and lead the completion of assigned quarterly Rocks.
- Develop and implement People Operations strategies that align with organizational goals and support sustainable growth.
- Lead long-term workforce and succession planning initiatives.
- Develop and manage the People Operations budget.




- Continuously evaluate People Operations programs and organizational practices, recommending improvements that enhance employee experience, operational effectiveness, and organizational scalability.

Demonstrate Fitset Ninja Values

Growth Mindset

- Consistently model a “Ninja Mindset” — receive and give feedback well
- Offer feedback to the leadership team and help to identify opportunities for organizational improvement
- Work well independently — take initiative when you see an opportunity

Team
- Support and encourage coworkers
- Cover for and assist teammates
- Be reliable — show up on-time for shifts, in uniform, ready to contribute!

Passion to Help Others
- Build relationships with parents and athletes
- Address concerns promptly and respond to feedback from customers

Core Competencies

- People-Oriented
- Trustworthy
- Professional
- Strong Communicator
- Problem Solver
- Proactive & Takes Initiative
- Highly Organized & Detail-Oriented
- Adaptable & Resilient
- Accountable & Reliable
- Collaborative & Team-Oriented
- Strong Relationship Builder
- Effective Leader

Qualifications

- Minimum 2-3 years of experience in a leadership or business operations role with responsibilities including employee relations, recruitment, training, performance management, and business administration.
- Post-secondary education in Business, Management, Organizational Leadership, Human Resources, or a related field is considered an asset. Equivalent combinations of education and experience will be considered.
- Strong knowledge of Canadian employment legislation and Human Rights legislation.
- Experience with Occupational Health & Safety requirements, WCB claims management, and return-to-work programs.
- Ability and willingness to travel periodically between Fitset Ninja facility locations as required.

Compensation & Rewards

- Competitive compensation
- Health benefits
- Employee perks
- Permanent position
- Professional development opportunities

How to Apply Please submit your application through Indeed, including your resume and a brief cover letter outlining your interest in the People Operations Lead position and the experience and qualities you would bring to Fitset Ninja.

Pay: $80,000.00-$85,000.00 per year

Benefits

- Casual dress
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Application question(s):
- At Fitset Ninja, we’re all about going the extra mile, pushing ourselves to grow, and reaching our full potential. What’s something you’ve accomplished that you’re genuinely proud of and that probably wouldn’t appear on your resume? Tell us about it and why you’re proud of it.

Work Location: In person

📌 People Operations Lead (Edmonton)
🏢 Fitset
📍 Edmonton